<p> </p> <p><span style="color: rgb(57, 116, 216);"><strong><span style="font-size: 24pt;">About the Role</span></strong></span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);">We’re looking for a <strong>Customer Billing Support Agent </strong>with fluency in <strong>German and English</strong> to join our team. In this individual-contributor role, you’ll provide high-quality support to customers, respond to billing-related inquiries, troubleshoot common issues, and help create an excellent customer experience.</span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);">You’ll work within a fast-paced, structured support environment where clear communication, sound judgment, and consistent performance are essential. Your goal will be to resolve customer needs efficiently while meeting established service, quality, and productivity expectations.</span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);"><span style="color: rgb(57, 116, 216);"><strong><span style="font-size: 24pt;">What You'll Do</span></strong></span></span></p> <ul> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Deliver high-quality customer service by following established policies, processes, and support standards.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Manage and respond to customer-support tickets within established service-level agreements and performance guidelines.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Provide customers with relevant information, instructions, and next steps in a clear, concise, and organized manner.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Support customers with billing-related questions and account concerns.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Follow established troubleshooting procedures and use approved resources and desktop tools to diagnose and resolve common issues.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Communicate complex information clearly in writing with a focus on accurate and timely resolution.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Work across multiple tools and systems while applying available information and knowledge to individual customer situations.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Meet established customer-satisfaction, quality, productivity, and service-level expectations.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Coordinate with internal teams to gather information, provide feedback, and resolve customer concerns.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Research and resolve escalated issues within the approved scope of the role.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Serve as a point of escalation for customer inquiries when assigned.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Provide support across additional ticket queues based on business needs.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Demonstrate Blueprint’s values through daily interactions with customers and colleagues.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Support additional customer-experience initiatives and projects as assigned.</span></li> </ul> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);"><span style="color: rgb(57, 116, 216);"><strong><span style="font-size: 24pt;">What You'll Bring</span></strong></span></span></p> <ul> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">At least one year of customer-service experience.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Written and verbal fluency in German, including successful completion of a language assessment.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Written and verbal fluency in English, including successful completion of a language assessment.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Strong written communication skills and the ability to provide clear, accurate, and professional customer responses.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Comfort using computers and working across multiple systems and support tools.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Ability to perform initial troubleshooting of common computer and network issues.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Proficiency with Microsoft Office or related productivity software.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Ability to follow established troubleshooting procedures and use available resources effectively.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Ability to work successfully within a fast-paced, structured, and metrics-driven environment.</span></li> <li><span style="font-size: 14pt; color: rgb(32, 33, 36);">Strong customer focus and a genuine interest in helpin