About the Role Own and grow a portfolio of B2B SaaS customers using AI-powered phone assistants. You will partner with Customer Success, Product, and Marketing to increase product adoption, identify expansion opportunities, and support long-term customer value. What You'll Do • Manage customer accounts throughout their lifecycle and serve as their primary point of contact. • Run regular account reviews, discovery conversations, and product demonstrations to identify customer needs and expansion opportunities. • Analyze usage and explain how AI can automate processes and deliver measurable impact. • Own renewals and expansion revenue, including upgrades and add-ons, against monthly and quarterly targets. • Support onboarding and ongoing adoption to strengthen retention and customer outcomes. • Maintain accurate CRM records, forecasts, and pipeline, and share structured customer feedback with internal teams. • Coordinate account plans and handovers with Customer Success, Product, and Marketing. • Help develop account management and expansion practices as the business grows. What We're Looking For • At least one year of experience in B2B SaaS sales, account management, or customer success. • Experience driving upsells, renewals, or expansion revenue within existing accounts. • Strong product and technical understanding, with an interest in AI and machine learning. • Native-level German fluency for customer calls, reviews, and demonstrations. • A structured, customer-focused approach and a sense of ownership; startup or scale-up experience is a plus. Compensation & Benefits On-target earnings are €65,000 to €95,000, including fixed salary and uncapped commission. Visa sponsorship is not available. Location On-site in Vienna, Austria, with hybrid work possible.