Job Overview The Scheduler / Home Care Staffing Coordinator is responsible for ensuring caregiver shifts are filled accurately and on time, with a strong focus on weekend coverage. This role serves as a key communication hub between caregivers, care managers, clients, and family members, and plays a critical part in maintaining continuity of care. The ideal candidate is highly organized, proactive, calm under pressure, and able to make sound staffing decisions in a fast-moving environment. Responsibilities & Duties • Fill open caregiver shifts based on client needs, caregiver availability, and service requirements. • Manage same-day call-offs and urgent schedule changes. • Coordinate with care managers regarding client needs, staffing priorities, and service continuity. • Communicate with caregivers, clients, seniors, and family members regarding scheduling concerns. • Use scheduling systems such as WellSky to support caregiver-to-client matching and staffing decisions. • Maintain accurate schedule records, updates, and handoffs between shifts. • Build working familiarity with caregiver strengths, limitations, and suitability for specific client cases. • Escalate urgent staffing issues, call-offs, or service risks to supervisors or designated client contacts. • Support smooth shift transitions and communicate relevant updates to the next shift. • Contribute to schedule stability, coverage planning, and service quality. Requirements Required Qualifications • 3+ years experience in scheduling, and dispatch, workforce coordination, staffing, or a similar operations role. • Strong verbal and written English communication skills. • Ability to manage multiple moving parts in a fast-paced, service-driven environment. • Strong judgment and decision-making under pressure. • Ability to communicate professionally with clients, family members, and internal team members. • Comfortable handling urgent staffing issues, call-offs, and last-minute changes. • Strong organizational skills and attention to detail. • Able to work weekends as part of a full-time schedule. Preferred Qualifications • Experience in home care, healthcare scheduling, caregiver staffing, or healthcare dispatch. • Experience in logistics dispatch or similar real-time coordination roles. • Experience using WellSky or comparable scheduling / workforce systems. • Background in a proactive service environment rather than a purely scripted call center role. Educational Requirements & Certifications • Bachelor’s degree preferred but not required. • Relevant experience in scheduling, dispatch, healthcare support, or operations may be considered in lieu of formal education. Benefits • HMO with 1 free dependent upon hire • Life Insurance • 20 PTO credits annually • VL and SL cash conversion • Annual Performance-Based Merit Increases and Employee Recognition • Great Company Culture • Career Growth and Learning • Night Differential Work Schedule • NIGHT SHIFT (Current scheduling coverage includes shifts such as 6:00 AM–2:00 PM CST and 2:00 PM–11:00 PM CST) • SHIFTING SCHEDULE with weekend shift coverage • WORK FROM HOME • Php 40,000 - 44,500 all in