We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Guest Relations Officer - Mandarin Speaking to work with our Rooms team at the finest 5-star luxury resort in Bali. Responsibilities • Review arrival lists to welcome guests • Attend to special guests (e.g. VIPs) and answer their inquiries • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) • Provide information about amenities, area and venues and promote services • Anticipate guest needs and build rapport with customers • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) • Address customer complaints and escalate to Guest Relations Manager when needed • Ensure compliance with health and quality standards Requirements • Indonesian Citizen only • Minimum of 1 year experience in the same position in a large luxury resort. • Fluent in Mandarin, with certified language test (minimum HSK 3) • Experience in operating OPERA system. • Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable