A Spa Receptionist is responsible for greeting and assisting clients in order to receive an excellent spa experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person. Key Responsibilities: • Greet and assist guests in an appropriate and timely manner. Create a friendly and welcoming environment for all spa guests • Ensure that the Reception and Retail area is clean and looks neat for all incoming guests • Respond to all general e-mail correspondence from guests and staff • Arrange spa appointments and the therapists’ daily schedule in order to achieve maximum resource utilization • Ensure client experience is proficient including bookings, payments, and consultation forms. • Manage customer feedback effectively • Interact and communicate effectively with guests, staff members, interdepartmental colleagues and management team • Up-sell with latest departmental incentives • Ensuring staff are providing high levels of service • Inform management of all guest issues, needed supplies or equipment related issues • Perform other job-related duties as requested by the management team • Report accidents, maintenance issues, or other incidents • Ensure compliance with all health and safety regulations Requirements Essential Requirements: • Able to effectively communicate in English, in both written and verbal forms. An additional language is a plus • Experience in a similar role, preferable in a 5* Hotel, or at least keen interest in wellness and spa services • Excellent communication and organizational skills • Excellent customer service and interpersonal skills as well as problem-solving abilities to effectively communicate with guests, staff members and management. • Attention to detail and ability to consistently work in a professional manner • Excellent grooming standards • Good computer knowledge • Sales Experience. Motivated by exceeding sales targets. Personality profile: • Smartly presented at all time with an upbeat personality • Highly responsible and reliable • Ability to work well under pressure • Ability to work cohesively as part of a team and loves being with people • Ability to focus attention on guest needs, remaining calm and courteous at all times. Patient at handling and dealing with guests or colleagues • Tact, discretion and respect for confidentiality Benefits • Competitive Remuneration Package • Accommodation on privately owned staff houses with WIFI, Laundry • One Meal daily in staff restaurant plus 1 Snack during shift • Enjoy free access to our state-of-the-art Staff Gym, fully equipped to support your fitness journey! • Transportation services provided to and from staff residences and workplaces. • Continuous professional development • Ongoing training opportunities to enhance both soft and hard skills! • Encouraging leadership and a friendly workplace atmosphere • A working environment where you feel valued and appreciated • Employee Recognition Programs • Company team events and volunteering actions • Uniform • Discounts and Family Rates in group properties in Santorini