MainStreet is on a mission to transform every small business owner into an expert backoffice champion. By integrating accounting, HR, and hiring, we give growing companies a single, streamlined solution to manage their people, finances, and operations. The result is more efficiency, better transparency, and less friction—so teams can focus on scaling their business, not managing complexity.   Bookkeeping & Account Management • Accurately categorize transactions, reconcile accounts, and maintain clean ledgers • Identify and resolve discrepancies with care and attention to detail • Conduct monthly financial reviews to ensure every client’s books are accurate and up to date Client Support & Communication • Serve as the main point of contact for your clients — small business owners who rely on your guidance • Provide empathetic, professional, and clear communication across chat, email, and phone • Build strong relationships by explaining financial information in a way clients can easily understand Problem Solving & Ownership • Take initiative to identify and resolve client concerns proactively • Own the client experience from start to finish, ensuring satisfaction and trust • Collaborate with internal teams using tools like Bench App, Salesforce, and Slack • QuickBooks Online Certification is required (active certification) • 1+ year of experience in bookkeeping, auditing, or tax preparation • 1+ years of customer-facing or client service experience — ideally supporting U.S.-based clients • Excellent spoken and written English proficiency (clear, confident, and professional communication is a must) • Strong customer service mindset with the ability to explain financial information clearly and empathetically • Hands-on experience using QuickBooks Online • High attention to detail, strong problem-solving skills, and a proactive approach • Degree in Accounting, Finance, or related field (or equivalent experience) • Must be based in the Mexico City area and available to work North American business hours (9 AM – 5 PM EST or PST) • Must meet Bench’s minimum hardware and internet requirements for smooth communication and workflow