Job Title: Bilingual Medical Patient Coordinator Position type: Full-Time Work hours: 8:00 AM to 5:00 PM Eastern Time Work days: Monday to Friday Salary: $6 - $7 per hour, depending on experience Workplace: Remote Preferred Candidate Location: Latin America Our client is a U.S.-based healthcare practice specializing in ultrasound imaging and diagnostic services, dedicated to providing accessible, efficient, and patient-centered care. We are seeking an experienced and highly organized Bilingual Medical Patient Coordinator who is fluent in both English and Spanish to support daily patient communications, insurance verification, appointment scheduling, and remote front desk operations. In this role, you will serve as an important point of contact for patients, helping them navigate appointment scheduling, insurance coverage, and estimated out-of-pocket costs. You will manage high volumes of inbound calls, coordinate patient appointments, and assist the on-site front desk team with remote patient check-ins during busy clinic hours. The ideal candidate has a strong background in U.S. healthcare administration, medical reception, or virtual medical assistance, with hands-on experience in insurance eligibility and benefits verification. You should be confident handling multiple patient inquiries, communicating clearly in both languages, and maintaining accuracy in a fast-paced medical environment. If you are a compassionate, detail-oriented healthcare professional who enjoys helping patients and keeping clinic operations running smoothly, we'd love to hear from you! Key Responsibilities Patient Communication & Inbound Call Management • Answer and manage high volumes of inbound patient calls professionally and efficiently. • Screen patient inquiries, identify their needs, and route calls to the appropriate person or department. • Communicate confidently and professionally with both English- and Spanish-speaking patients. • Handle inbound and outbound patient communications using RingCentral. • Respond to patient questions regarding appointments, insurance coverage, clinic services, and scheduling requirements. • Provide clear, accurate, and empathetic information while maintaining excellent patient service. • Prioritize incoming calls and requests to support efficient clinic operations. Insurance Verification & Patient Cost Estimation • Verify patient insurance eligibility, active coverage, plan benefits, and applicable insurance requirements. • Review insurance plan details to determine coverage for requested services. • Identify relevant patient financial responsibilities, including deductibles, copays, coinsurance, and other applicable out-of-pocket expenses. • Accurately calculate and communicate estimated patient costs before scheduling appointments. • Identify insurance discrepancies, missing information, or coverage concerns and coordinate appropriate follow-up. • Maintain accurate insurance information and documentation in clinic systems. • Explain insurance-related information clearly and professionally to patients. Appointment Scheduling & Patient Intake • Schedule and coordinate patient appointments based on clinic availability. • Assist patients with scheduling-related inquiries, appointment details, and next steps. • Collect and verify patient demographic, insurance, and other required intake information. • Ensure patient information is complete and accurately documented. • Coordinate with the on-site clinic team regarding appointment availability and patient needs. • Help maintain organized scheduling workflows to minimize delays and confusion. Remote Front Desk & Clinic Support • Provide remote front desk assistance during busy clinic hours. • Assist the on-site front desk team with patient check-ins using a tablet or camera-based system when call volume and workload permit. • Support patient intake and registration processes remotely. • Balance inbound calls, scheduling responsibilities, insurance verification, and front desk assistance. • Communicate effectively with clinic staff to support smooth patient flow. • Follow established clinic procedures for patient check-ins and administrative coordination. Healthcare Systems & Documentation • Utilize RingCentral for inbound and outbound patient communications. • Learn and navigate EMSOW PACS, the clinic's cloud-based ultrasound imaging system; training will be provided. • Maintain accurate patient records, insurance details, and appointment information. • Follow clinic-specific workflows, documentation standards, and operational procedures. • Ensure all patient information is handled in accordance with HIPAA and confidentiality requirements. Top 3 Priorities 1. Inbound Call Management & Patient Communication Efficiently manage high volumes of patient calls, identify the purpose of each inquiry, and route calls appropriately while maintaining professional, compassionate communication in English and Spanish. 2. Insurance Verification & Patient Cost Estimation Accurately verify insurance eligibility, coverage, and benefits, and provide patients with clear, reliable estimates of their financial responsibility before appointments are scheduled. 3. Remote Front Desk & Patient Check-In Support Assist the on-site front desk team with remote patient check-ins and intake coordination during busy clinic hours while effectively balancing calls, scheduling, and other administrative responsibilities. What Success Looks Like A successful Bilingual Medical Patient Coordinator provides an excellent patient experience while helping the clinic operate efficiently. Success in this role includes: • Consistently handling high volumes of inbound patient calls professionally. • Communicating clearly and confidently in both English and Spanish. • Accurately verifying insurance eligibility, benefits, and coverage. • Providing reliable patient cost estimates before scheduling. • Maintaining accurate patient records and appointment information. • Supporting e