Job Title: Scheduling & Patient Coordination Position type: Full-Time Working Hours: 8:00 AM – 5:00 PM Mountain Daylight Time Monday - Friday Salary rate: $6-$7 Key Responsibilities: • Manage and coordinate surgery scheduling, ensuring timely communication with patients, healthcare providers, hospitals, and other relevant parties. • Process, manage, and track patient referrals, ensuring accurate documentation and timely follow-ups. • Handle approximately 50–100 inbound calls daily, depending on call volume, while maintaining professional and compassionate communication. • Conduct outbound calls to patients, healthcare providers, hospitals, and other relevant parties for appointment confirmations, scheduling, and follow-ups. • Schedule, reschedule, and confirm patient appointments while maintaining accurate provider calendars. • Provide comprehensive front desk, receptionist, and administrative support to ensure efficient daily practice operations. • Manage incoming and outgoing faxes, maintain organized fax logs, and ensure timely processing of medical correspondence. • Assist with hospital and insurance credentialing and re-credentialing processes as needed. • Support HR onboarding activities, including preparing and submitting new-hire documentation through Paychex. • Set up Microsoft email accounts and coordinate eClinicalWorks (eCW) system access for new employees. • Provide occasional office management and executive administrative support as assigned. • Coordinate with the existing medical biller regarding patient accounts or billing-related inquiries when necessary. • Maintain accurate patient information and administrative records while ensuring confidentiality and compliance with HIPAA guidelines. Requirements • At least 1 year of previous experience as a Medical Virtual Assistant, Medical Administrative Assistant, Patient Coordinator, Medical Receptionist, or in a similar healthcare administrative role. • Experience supporting geriatric patients, orthopedic practices, surgical clinics, or other related healthcare settings is an advantage. • Familiarity with electronic medical record (EMR/EHR) systems, particularly eClinicalWorks (eCW), and the ability to quickly learn and adapt to new healthcare software and administrative tools. • Excellent English communication skills with a patient, empathetic, and professional approach, particularly when assisting elderly patients. Basic Requirements • Must speak and write English clearly and professionally. • Must have relevant work experience. • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). • Must be available to attend video meetings with camera on when required. Technical Requirements • Computer: Reliable laptop or desktop computer. • Internet: Stable high-speed internet connection (minimum 25 Mbps). • Audio: Noise-canceling headset. • Video: Working webcam for virtual meetings. • Workspace: Quiet and professional work environment. Benefits • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.