<div> <p><span data-contrast="auto"><span data-ccp-parastyle="heading 3">We are Trader, a Canadian leader in digital automotive solutions. Our flagship brands — </span></span><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 3">AutoTrader.ca, </span><span data-ccp-parastyle="heading 3">AutoSync</span><span data-ccp-parastyle="heading 3">, Dealertrack Canada and CMS</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="heading 3"> — help Canadians buy, sell, and finance vehicles with confidence. </span></span><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335559738":281,"335559739":281}"> </span></p> <p><span data-contrast="auto"><span data-ccp-parastyle="heading 3">As part of </span></span><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 3">AutoScout24 group</span></span></strong><span data-contrast="auto"><span data-ccp-parastyle="heading 3">, Europe’s largest online car marketplace,</span><span data-ccp-parastyle="heading 3"> </span><span data-ccp-parastyle="heading 3">we’r</span><span data-ccp-parastyle="heading 3">e</span><span data-ccp-parastyle="heading 3"> shaping the future of automotive retail in Canada and beyond.</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335559738":281,"335559739":281}"> </span></p> </div> <div><span data-contrast="auto">Join us on our journey as we bring together the best of Europe and North America to shape the future of automotive retail.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></div> <div> <p><strong>Summary of Job:</strong></p> <p>The CRM Project manager, reporting to the Operations Manager, is responsible for planning, implementing, and managing projects related to the CRMs. He/She will need to collaborate with internal teams to define customer needs, implement effective CRM solutions, and ensure customer satisfaction. You will also oversee timelines, and resources to ensure project success. Strong project management experience and a deep understanding of CRM systems will be essential to excel in this role.<br>The project manager will also conduct regular project meetings to track progress, identify potential risks, and make necessary adjustments to ensure project success. He/She will need to work closely with cross-functional teams, such as sales, training team, and IT, to align CRM strategies with overall business objectives. Strong communication skills, leadership abilities, and a proactive approach to problem-solving will be crucial in effectively managing the complexities of CRM projects.</p> <p><strong>What you’ll do</strong></p> <p><strong>Onboarding customers – Planification</strong></p> <ul> <li>Once project is dispatched, send the welcome email to plan kickoff meeting and pre-launch meeting.</li> </ul> <ul> <li>Gathering all <strong>necessary</strong> information for those meetings (Project analysis)</li> </ul> <ul> <li>All other related tasks (Summary of meeting, updating project cards, send requests to internal team, send training invites)</li> </ul> <p><strong>Onboarding customers – Project management</strong></p> <ul> <li><strong>Planning and Strategy: </strong>Developing a comprehensive project plan and CRM strategy to meet business objectives and customer needs.</li> </ul> <ul> <li><strong>Stakeholder Management: </strong>Collaborating with internal teams and make sure everything is aligned with deadlines (Activation, training and data team)</li> </ul> <ul> <li><strong>Risk Management:</strong> Identifying potential risks and issues that may impact project delivery and implementing mitigation strategies to address them.</li> </ul> <ul> <li>QAs and tests</li> </ul> <p><strong>QA</strong></p> <ul> <li>Analyze of databases (Prospects and Portfolio)</li> </ul> <ul> <li>QA of the imports</li> </ul> <ul> <li>QA of media integrations and software integrations</li> </ul> <ul> <li>General QA of the account.</li> </ul> <p><strong>Post-implementation support</strong></p> <ul> <li>Provide support to internal team following the delivery (Performance manager, Trainers, Customers)</li> </ul> <ul> <li>Post-delivery inspection – Validate that everything that was configured is still up and running 1 month post-delivery</li> </ul> <p><strong>What you’ll need:</strong></p> <ul> <li>Experience in the automotive industry</li> <li>Experience in Project management</li> <li>Experience in customer support </li> <li>Fluency in English and French</li> <li>Analytical skills </li> <li>Experience in customer support software.</li> <li>Requires strong customer focus, organizational skills, respect for others, and adaptable to change</li> <li>Excellent communication skills- comfort level with all levels of management and large cross-functional teams.</li> <li>Strong problem-solving skills, analytical capabilities, managing process and colla