<div class="content-intro"><p>We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain and Canada.</p> <p>We're driven by the belief that good health should last a lifetime, and that to get there we need to deliver the personalised, high quality and empathetic care that the traditional system cannot support.</p> <p>You'll partner with our care teams of prescribers, nurses, health coaches, pharmacists and dietitians to support patients across preventative health, weight management and specific women's and men's health conditions.</p> <p>We joined Hims & Hers so that you can do all of the above on a bigger scale, with more ambition, a stronger global brand and the resources to deliver care to patients in dozens of countries.</p> <p>We're looking for people who appreciate and are excited by the enormity and uniqueness of this challenge, and want to work in the most ambitious, smart, fast moving and positive sum environment of their lives to transform how healthcare is delivered globally.</p> <p>We hope that's you.</p></div><p><strong>About the Role (What You’ll Be Doing)</strong></p> <p>We are seeking a <strong>Patient</strong><strong> Operations Lead (Japan)</strong> to build and scale a safe, high-quality, and compliant clinical operation in one of our most important growth markets.</p> <p>This role will lead the development of a <strong>scalable prescriber workforce</strong>, establish strong <strong>clinical governance frameworks aligned with Japanese regulations</strong>, and act as the primary clinical representative for the Japan market.</p> <p>You will work closely with global and local teams - including product, pharmacy partners, and patient support to ensure <strong>high-quality, culturally appropriate care delivery</strong>. This role requires a balance of <strong>hands-on execution and strategic leadership</strong> in a fast-paced, high-growth digital health environment.</p> <p><strong><span class="notion-enable-hover" data-token-index="0">Key Responsibilities</span></strong></p> <p><strong>Clinical Strategy & Market Development (Japan)</strong></p> <ul> <li>Lead clinical input for <strong>new product launches and market expansion in Japan</strong></li> <li>Adapt global clinical models to align with <strong>local regulations, prescribing practices, and patient expectations</strong></li> <li>Shape and continuously improve <strong>Japan-specific models of care</strong></li> </ul> <p><strong>Workforce Scaling & Prescriber Management</strong></p> <ul> <li>Build and scale a reliable, <strong>high-quality prescriber network in Japan</strong></li> <li>Partner with hiring teams to design and execute <strong>screening, assessment, and onboarding processes</strong></li> <li>Establish systems for <strong>rostering, utilisation, and performance management</strong></li> <li>Support clinicians with clear guidance, ensuring <strong>consistent and safe prescribing practices</strong></li> </ul> <p><strong>Clinical Quality, Insights & Risk Management</strong></p> <ul> <li>Monitor clinical performance through <strong>audits, data analysis, and prescriber insights</strong></li> <li>Lead <strong>clinical incident and complaint management</strong>, including triage, escalation, and resolution</li> <li>Implement <strong>continuous quality improvement initiatives</strong> to enhance patient outcomes</li> <li>Develop scalable <strong>clinical guardrails and safety protocols</strong></li> </ul> <p><strong>Clinical Advisory & Cross-Functional Collaboration</strong></p> <ul> <li>Act as the <strong>clinical subject matter expert</strong>** for Japan across all functions</li> <li>Review and localise <strong>clinical content, patient communications, and educational materials</strong></li> <li>Collaborate closely with <strong>pharmacy partners, operations, and patient support teams</strong></li> <li>Ensure effective coordination for <strong>clinical risk management and escalation pathways</strong></li> </ul> <p><strong>Clinical Governance & Compliance (Japan)</strong></p> <ul> <li>Establish and maintain <strong>clinical governance frameworks aligned with Japanese healthcare regulations</strong></li> <li>Develop clear <strong>clinical protocols</strong> (e.g., prescribing criteria, eligibility thresholds, escalation processes)</li> <li>Support regulatory readiness, audits, and compliance requirements</li> <li>Work closely with external stakeholders to ensure adherence to <strong>local standards of care</strong></li> </ul> <p><strong>Practitioner Collaboration & Leadership</strong></p> <ul> <li>Act as the primary escalation point for <strong>Japanese prescribers and clinicians</strong></li> <li>Foster strong collaboration between <strong>remote practitioners and internal teams</strong></li> <li>Provide clinical leadership, guidance, and ongoing supp