<h2><span style="font-family: helvetica, arial, sans-serif;"><strong>The Role</strong></span></h2> <p><span style="font-family: helvetica, arial, sans-serif;">At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">In this role, </span><strong>you will deliver exceptional customer support across voice and non-voice channels, ensuring high-quality customer experiences and accurate issue resolution. The ideal candidate is customer-focused, detail-oriented, and confident in communicating with customers and internal stakeholders in a fast-paced, service-driven environment.</strong> <span style="font-family: helvetica, arial, sans-serif;">Contributing to our ongoing efforts to drive business success and enhance customer satisfaction.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!</span></p> <h2><span style="font-family: helvetica, arial, sans-serif;"><strong>What you’ll do</strong></span></h2> <p><span style="font-family: helvetica, arial, sans-serif;"><strong><em>Voice Support:</em></strong></span></p> <ul> <li><span style="font-family: helvetica, arial, sans-serif;"><em>Answering incoming calls in Dutch.</em></span></li> <li><span style="font-family: helvetica, arial, sans-serif;"><em>Assisting customers with inquiries, issues, and product information.</em></span></li> <li><span style="font-family: helvetica, arial, sans-serif;"><em>Providing empathetic and effective solutions to ensure customer satisfaction.</em></span></li> <li>Handle customer conversations across multiple complexity levels, including supporting escalations when needed.</li> <li><span style="font-family: helvetica, arial, sans-serif;"><em>Accurate documentation of customer interactions.</em></span></li> <li>Collaborate with team members and stakeholders in <strong>English</strong> as required. </li> </ul> <p><span style="font-family: helvetica, arial, sans-serif;"><strong><em>Non-Voice Support:</em></strong></span></p> <ul> <li><span style="font-family: helvetica, arial, sans-serif;"><em>Respond to customer inquiries via email, chat, or other written channels in Dutch.</em></span></li> <li><span style="font-family: helvetica, arial, sans-serif;"><em>Perform data entry and maintain accurate customer records.</em></span></li> <li><span style="font-family: helvetica, arial, sans-serif;"><em>Handle administrative tasks related to customer support.</em></span></li> <li><span style="font-family: helvetica, arial, sans-serif;"><em>Assist in the preparation of reports and tracking of customer interactions.</em></span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif;"><strong><em>Multichannel Support:</em></strong></span></p> <ul> <li><span style="font-family: helvetica, arial, sans-serif;"><em>Seamlessly utilising both voice and non-voice channels for customer interactions.</em></span></li> <li><span style="font-family: helvetica, arial, sans-serif;"><em>Providing consistent and high-quality support across channels.</em></span></li> <li><span style="font-family: helvetica, arial, sans-serif;"><em>Adapting communication style to suit the channel and customer needs.</em></span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif;"><strong><em>Quality and Compliance:</em></strong></span></p> <ul> <li><span style="font-family: helvetica, arial, sans-serif;"><em>Adhere to company policies, procedures, and quality standards.</em></span></li> <li><span style="font-family: helvetica, arial, sans-serif;"><em>Ensure data security and confidentiality in all interactions.</em></span></li> <li><span style="font-family: helvetica, arial, sans-serif;"><em>Maintain high levels of accuracy and professionalism in all communications.</em></span></li> </ul> <h2><span style="font-family: helvetica, arial, sans-serif;"><strong>What you’ll bring</strong></span></h2> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>Language Requirements:</strong></span></p> <ul> <li><strong>Dutch — Mandatory</strong><strong><br></strong> Native or near-native proficiency in spoken and written Dutch.</li> <li><strong>English — Mandatory</strong><strong><br></strong> Strong working proficiency required for internal communication, documentation, and collaboration.</