๐ง๐ต๐ถ๐ ๐ฟ๐ผ๐น๐ฒ ๐ถ๐ ๐ณ๐ผ๐ฟ ๐ผ๐ป๐ฒ ๐ผ๐ณ ๐๐ต๐ฒ ๐ช๐ฒ๐ฒ๐ธ๐ฑ๐ฎ๐'๐ ๐ฐ๐น๐ถ๐ฒ๐ป๐๐ ๐ฆ๐ฎ๐น๐ฎ๐ฟ๐ ๐ฟ๐ฎ๐ป๐ด๐ฒ: ๐ฅ๐ ๐ญ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ - ๐ฅ๐ ๐ญ๐ฒ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ (๐ถ๐ฒ ๐๐ก๐ฅ ๐ญ๐ฌ-๐ญ๐ฒ ๐๐ฃ๐) Experience: 4+ yrs Location: Pune We are looking for an experienced Onboarding Manager โ US Healthcare Implementations to lead the end-to-end onboarding and implementation of US-based outpatient healthcare clinics across physical therapy (PT), occupational therapy (OT), speech therapy, and chiropractic practices. The ideal candidate will have strong experience with US healthcare EMR/EHR, practice management, or Revenue Cycle Management (RCM) platforms, along with proven project management capabilities, excellent client communication skills, and the ability to manage multiple implementations simultaneously. Requirements Key Responsibilities โข Lead end-to-end onboarding and implementation of US-based outpatient healthcare clinics on EMR/EHR, practice management, billing, and RCM platforms. โข Manage approximately 15 concurrent clinic implementations, ensuring timely delivery and successful go-live. โข Gather client requirements, define implementation plans, establish milestones, and coordinate activities with internal and external stakeholders. โข Oversee data migration, validation, reconciliation, and data quality checks using advanced Excel and basic SQL. โข Configure billing workflows, practice settings, and other system requirements based on clinic needs. โข Apply knowledge of the US medical billing cycle, including insurance eligibility verification, CPT/ICD-10 coding, claims submission (837), Electronic Remittance Advice (ERA/835), and denial management. โข Conduct client training sessions and ensure clinics are prepared for go-live. โข Coordinate go-live activities and provide post-implementation support during the hypercare phase. โข Track project milestones, risks, dependencies, issues, and action items using project management tools. โข Maintain clear and proactive communication with US-based clients throughout the implementation lifecycle. โข Collaborate with technical, product, billing, and support teams to resolve implementation challenges and escalations. โข Ensure a smooth handover from onboarding and implementation to ongoing operations. โข Maintain accurate implementation documentation, status reports, and client records. โข Identify opportunities to improve onboarding processes, implementation efficiency, and the overall client experience. What Makes You a Great Fit โข 4โ7 years of experience in implementation management, project management, business analysis, or a related role, preferably within US healthcare technology. โข At least 2 years of hands-on experience independently managing end-to-end client implementations. โข Proven ability to manage 15 or more client projects simultaneously while maintaining quality and delivery timelines. โข Strong understanding of US healthcare EMR/EHR, practice management, or RCM platforms. โข Good knowledge of US medical billing workflows, including eligibility verification, CPT/ICD-10 coding, 837 claims, ERA/835, and denial management. โข Experience with data migration, data validation, and reconciliation using advanced Excel. โข Basic SQL knowledge for data analysis, validation, and troubleshooting. โข Excellent written and verbal English communication skills, with confidence in managing US-based clients and stakeholders. โข Familiarity with Jira and project management tools such as Asana, Monday.com, Smartsheet, Rocketlane, or GUIDEcx. โข Experience using CRM platforms such as HubSpot or Salesforce. โข Strong project planning, organizational, problem-solving, and stakeholder management skills. โข Ability to multitask effectively, prioritize competing deadlines, and proactively resolve implementation issues. โข A strong sense of ownership, attention to detail, and commitment to client satisfaction. โข Willingness to work onsite in Pune and accommodate the required overlap with US business hours.