<p><strong>JOB PURPOSE: </strong><br>To assist and support the Operations Team in organising our portfolio of conferences and exhibitions, and any new products or launches. This is a great opportunity for a self-motivated and ambitious individual looking to develop skills within the exhibitions industry and offers great progression. </p> <p><strong>KEY ACCOUNTABILITIES: </strong><br><em>Communication</em></p> <p>• Ensure professional and first-class customer communications (exhibitor/sponsor/contractor) always.<br>• Pre-show and on-site exhibitor liaison and support via phone and email, answering incoming exhibitor enquiries in a timely and efficient manner <br>• Manage scheduled communication to go out at key stages of the event process regarding all logistical details, as relevant to the programme format and customer needs.<br>• Onsite management of the Organiser’s office, where required<br>• Speaker liaison on small events, pre-event and/ or onsite management. Including creating and sharing speaker briefing notes, collating biographies/ photos/ presentations, and working with content team to update conference programmes. </p> <p><em>Admin/ Database Management</em></p> <p>• Management of exhibitor and contractor databases <br>• To assist in the processing & confirmation of exhibitor information and to monitor exhibitor responses to ensure all necessary information is received on time.<br>• Assisting in the production of the exhibitor manual, including reviewing current content and researching information relevant for that specific event<br>• Updating and maintaining show floor plans </p> <p><em>Project Management</em><br> • Plan and execute successfully the operational and logistical elements of small projects, or events, with the support of manager e.g. the Exhibitor Day.<br>• Obtaining multiple quotes and negotiating costs for services being managed, working on tender processes.<br>• Building knowledge of Health & Safety best practice both pre-event and onsite</p> <p><em>Budgets</em></p> <p>• Developing awareness of budgets <br>• Assist with processing invoices and raising PO’s for suppliers. <br>• Managing and updating sections of operational event budgets, with support of manager. Keeping costs firmly under control.</p> <p><em>System Management</em><br>• Manage Salesforce and Operational processes – including creating and keeping up to date with event Ops CPAs<br>• Using project management tools such as Monday.com<br>• Successfully create, update and monitor stand and event inventory </p> <p><em>Relationship Management</em></p> <p>• Externally – Communicate proficiently with external/ international contractors, sponsors, exhibitors and venues. Building and maintaining excellent working relationships.<br>• Internally – Interacts effectively with fellow team members and other office departments. </p> <p><em>Additional Tasks </em> </p> <p>• Assisting with travel and accommodation requirements (as required) <br>• Coordinating on site freight requirements <br>• General admin and adhoc projects</p> <p> <br><strong>QUALIFICATIONS, EXPERIENCE, & SKILLS: </strong><br>Key requirements for the role</p> <p>• Ideally would have 1-2 years’ experience in conferences and exhibitions.<br>• IOSH Certification desirable.<br>• Attention to detail when completing admin based tasks <br>• Communication – excellent written English and verbal communication skills <br>• Budget experience – inputting to event budgets and keeping within the budget set.<br>• Ability to work under pressure and to deadlines <br>• Flexibility – required as the post includes some travel and out of hours’ work relating to events.<br>• Knowledge of MS Office Suite, including: MS Word, PowerPoint, Outlook, and Excel<br>• Open to international travel in Asia, Africa, Europe and North America</p> <p>Personal Attributes</p> <p>• Customer Focused – put the customer at the heart of everything we do<br>• Team Player – ability to work well in a team as well as independently<br>• Harding working - Strong work ethic representing our industry leading brands<br>• Studious - Desire to learn and embrace best practice <br>• Respectful – demonstrate consistency and reliability in all areas<br>• Collaborative – display open communication and innovation<br>• Proactive – take initiative on opportunities and test your ideas<br>• Efficient – display excellent time management and prioritisation<br><strong>dmg events is an equal opportunity employer. If you have not had feedback from us within 14 days, please consider your application as unsuccessful for this round.</strong></p>