Supplier Retention Representative

<h3><b>Overview</b></h3><p>As a <b>Supplier Retention Representative</b>, you will support suppliers by resolving inquiries, providing product education, and helping them optimize their E-payment solutions. You will assist low-dollar spend accounts, build strong relationships, and contribute to retention and revenue goals through consultative guidance. This role requires strong communication skills, attention to detail, and a customer-first mindset while partnering with internal teams to ensure seamless supplier experiences.</p><h3><b>What You’ll Do</b></h3><ul><li><p>Respond to supplier inquiries via phone, email, and other channels in a timely and professional manner</p></li><li><p>Provide consultation to help suppliers understand and optimize E-payment solutions, processes, and timelines</p></li><li><p>Engage in consultative sales practices to enhance retention and identify revenue opportunities</p></li><li><p>Identify emerging trends and insights based on supplier interactions and communicate them to the business</p></li><li><p>Handle escalated supplier issues and collaborate cross-functionally to drive resolution and preventative actions</p></li><li><p>Partner with internal teams to support supplier-facing initiatives and identify process improvements</p></li><li><p>Manage low-dollar spend accounts ranging from $0 to $500,000</p></li></ul><h3><b>What We’re Looking For</b></h3><ul><li><p>1–3 years of experience in a customer-facing or customer service role (supplier relations is a plus)</p></li><li><p>Strong verbal and written communication skills with the ability to explain complex concepts clearly</p></li><li><p>High attention to detail, organization, and accuracy</p></li><li><p>Proficiency with Microsoft Outlook, Excel, Word, and CRM systems such as Salesforce</p></li><li><p>Self-motivated and disciplined, able to manage tasks independently</p></li><li><p>Strong problem-solving abilities and creative thinking when resolving supplier issues</p></li><li><p>Proven ability to build and maintain strong supplier relationships</p></li><li><p>Analytical mindset with the ability to interpret data and trends</p></li><li><p>Adaptability to evolving processes and tools</p></li><li><p>Comfortable presenting solutions and ideas to suppliers or internal teams</p></li></ul><div class="content-conclusion"><p> </p> <p><strong>About AvidXchange<br></strong></p> <p style="line-height: 28px;">AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange, <strong>mindset is everything</strong>. We are <strong>Connected </strong><strong>as People</strong>, <strong>Growth Minded</strong>, and <strong>Customer Obsessed</strong>. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,300 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a <a href="https://www.greatplacetowork.com/certified-company/7007980" target="_blank">Great</a> <a href="https://www.greatplacetowork.com/certified-company/7007980" target="_blank">Place to Work</a>®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®. </p> <p><strong>Who you are:</strong> </p> <ul type="disc"> <li style="line-height: 28px;">A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. </li> <li style="line-height: 28px;">Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships. </li> <li style="line-height: 28px;">Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential. </li> </ul> <p><strong>What you’ll get:</strong>  </p> <p style="line-height: 28px;">AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.</p> <p><strong>AvidXers enjoy:</strong>  </p> <ul type="disc"> <li style="line-height: 28px;">18 days PTO* </li> <li style="line-height: 28px;">11 Holidays (8&