<p><span data-contrast="auto">NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":240}"> </span></p> <p><strong><span data-contrast="none">Futura Systems</span></strong><span data-contrast="none">, a subsidiary of </span><strong><span data-contrast="none">NISC</span></strong><span data-contrast="none">, provides enterprise utility GIS solutions to hundreds of electric membership cooperatives, electric municipal systems, and other utility providers across the United States. We excel at employing the ArcGIS foundation to develop mapping, staking, outage management, operations, and workforce management tools that deliver powerful, user-friendly functionality. We are home to a diverse group of developers, analysts, implementers, a dedicated support team, and much more. We are always looking for talented and energetic people to add to our team! </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"><strong>S</strong></span><strong><span data-contrast="none">ummary</span></strong><span data-contrast="none">:</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":240}"> </span></p> <p><span data-contrast="none">The </span><strong><span data-contrast="none">Implementation Specialist I </span></strong><span data-contrast="none">is responsible for the effective implementation and launch of products and services related to the </span><strong><span data-contrast="none">Futura Flex </span></strong><span data-contrast="none">solution within new and existing client organizations.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":240}"> </span></p> <p><strong><span data-contrast="none">Responsibilities:</span></strong></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Coordinates and schedules new customer implementation dates for kickoff, configuration, deployment, and onsite and/or remote training.</span></li> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Identifies customers' current workflows and processes and configures the software to match the requirements. </li> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Onboards new customers by conducting kickoff calls and completing server/client deployment, configuration, training, and subsequent support.</li> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Provides onsite or remote software training for customers’ employees as needed.</li> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Coordinates the hand-off from implementation to product support after onsite and/or remote training is completed by liaising between the customer and product support. May continue to assist product support on complex setup and configuration issues.</li> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Provides software training for new or existing NISC employees as needed.</li> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">Conducts beta testing of new software versions and alerts quality