About the Role Join the customer success team at a B2B SaaS company serving the waste and recycling industry. You will help customers adopt AI-driven sales tools, realize ongoing value, and renew their subscriptions. What You'll Do • Manage customer accounts throughout onboarding, adoption, and renewal. • Create adoption plans and materials, and monitor product usage and engagement. • Identify accounts at risk by reviewing usage data and customer feedback, then take steps to support retention. • Answer product questions, troubleshoot issues, and deliver live training for customer teams. • Lead regular customer check-ins and business reviews to discuss outcomes and return on investment. • Identify opportunities to expand accounts through additional users, markets, or products. • Share actionable customer feedback, bug reports, and feature requests with Product and Engineering. • Keep account records accurate and up to date in the CRM. What We're Looking For • One to two years of experience in B2B SaaS customer success, support, or another customer-facing role. • Strong organizational skills and the ability to manage multiple accounts and follow-ups reliably. • Experience using a CRM and interpreting product usage data to assess account health. • Clear communication skills, including experience delivering live training and leading customer check-ins or business reviews. • Comfort working independently in a fast-moving environment and building processes amid ambiguity. • Experience in waste, logistics, trades, or another blue-collar B2B industry is a plus. Location On-site in Marina del Rey, California.