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Project Manager

criticalmass · San Jose, Costa Rica · San José, Costa Rica
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<p class="isSelectedEnd">Critical Mass is looking for a motivated and detail-oriented <strong>Project Manager</strong> to join our team and help deliver impactful <strong>media and digital marketing campaigns</strong> for leading global brands.</p> <p class="isSelectedEnd">In this role, you will lead the planning, coordination, and delivery of integrated digital media campaigns across multiple platforms and channels. You’ll work closely with cross-functional teams, media partners, creative teams, and clients to ensure campaigns are executed smoothly, on time, within scope, and aligned with business objectives.</p> <p class="isSelectedEnd">The ideal candidate is highly organized, proactive, and comfortable managing multiple campaigns, platforms, stakeholders, and deadlines in a fast-paced agency environment. You are a strong communicator who can bring structure to complex projects, identify potential issues before they arise, and keep teams moving toward successful campaign launches and results.</p> <h4>You Will</h4> <ul data-spread="false"> <li>Lead the <strong>planning, execution, and delivery of digital media and marketing campaigns</strong> from kickoff through launch and completion.</li> <li>Coordinate campaigns across multiple digital channels, including <strong>social media, paid media, display, and other digital advertising platforms</strong>.</li> <li>Manage campaign timelines, deliverables, budgets, resources, dependencies, and overall project health.</li> <li>Coordinate campaign setup, trafficking, launch, optimization, and post-campaign activities across internal teams and external partners.</li> <li>Work with platforms such as <strong>Campaign Manager 360 (CM360)</strong> and other digital advertising and media technologies.</li> <li>Coordinate campaign execution across platforms such as <strong>TikTok, LinkedIn, Reddit, Instagram, Facebook</strong>, and other relevant media channels.</li> <li>Partner closely with <strong>Media, Creative, Strategy, Analytics, Account Management, Production, and QA teams</strong> to ensure seamless campaign delivery.</li> <li>Facilitate project and campaign meetings, drive discussions, document decisions, and ensure follow-through on action items.</li> <li>Serve as a key point of contact for assigned campaigns, maintaining clear communication across internal teams, clients, and partners.</li> <li>Manage campaign scope and proactively identify and address <strong>risks, issues, dependencies, and changes</strong> throughout the campaign lifecycle.</li> <li>Support campaign intake, scoping, estimation, resource planning, and timelines.</li> <li>Coordinate creative asset requirements, specifications, approvals, trafficking, and delivery across media platforms.</li> <li>Ensure campaign assets and deliverables meet platform specifications, quality standards, and launch requirements.</li> <li>Monitor campaign progress and provide regular updates on <strong>timelines, deliverables, risks, and overall campaign status</strong>.</li> <li>Work closely with stakeholders to ensure campaign objectives, targeting, messaging, creative, and execution remain aligned.</li> <li>Support campaign reporting, post-launch activities, retrospectives, and continuous improvement initiatives.</li> <li>Identify opportunities to improve campaign workflows, processes, communication, and cross-functional collaboration.</li> <li>Ensure campaigns are delivered <strong>on time, within scope, within budget, and to Critical Mass quality standards</strong>.</li> </ul> <h4>You Have</h4> <ul data-spread="false"> <li><strong>3–5+ years of project management experience</strong> within digital, media, advertising, marketing, creative, or customer experience agencies.</li> <li>Hands-on experience managing <strong>digital media campaigns</strong> from planning and setup through launch and completion.</li> <li>Experience working with <strong>Campaign Manager 360 (CM360)</strong> or similar ad-serving/campaign management platforms.</li> <li>Familiarity with digital media and social platforms such as <strong>TikTok, LinkedIn, Reddit, Instagram, Facebook</strong>, and other paid media channels.</li> <li>Understanding of digital advertising campaign workflows, including <strong>creative trafficking, campaign setup, approvals, launches, tracking, and reporting</strong>.</li> <li>Experience managing multiple concurrent campaigns in a fast-paced, client-facing agency environment.</li> <li>Experience managing <strong>timelines, budgets, scope, resources, risks, dependencies, and stakeholder expectations</strong>.</li> <li>Experience coordinating creative assets and ensuring they meet platform specifications and campaign requirements.</li> <li>Experience collaborating with cross-functional teams including <strong>Media, Creative, Strategy, Analytics, Production, QA, and Account Management</strong>.</li> <li>Strong organizational skills and exceptional attention to detail, with the ability to manage multiple campaigns and deadlines simultaneously.</li> <li>Excellent verbal and written communication skills, with the ability to communicate effectively with technical and non-technical stakeholders.</li> <li>Strong problem-solving, prioritization, and decision-making skills.</li> <li>Experience using project management and collaboration tools such as <strong>Jira

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