exiger · McLean, Virginia, United States; Richmond, Virginia, United States · McLean, Virginia, United States
<div class="content-intro"><p><strong>Who We Are:</strong></p> <p>Exiger is the AI partner for supply chain and procurement automation. Its centralized <span><a href="http://1EXIGER.AI" target="_blank">1EXIGER.AI</a></span> platform allows organizations to manage their entire operating network, from parts to suppliers, regulators, and customers, through an autonomous agentic workforce that learns, adapts, and augments with every decision. The AI-native platform, combined with the largest supply chain knowledge asset, empowers 550+ global customers, including 150 Fortune 500 and 80+ government and defense industrial organizations, to act first. Exiger is FedRAMP® authorized and a 2x Leader in Gartner® Magic Quadrant™ for Supplier Risk Management.</p></div><p><strong><span data-contrast="none">Customer Success Manager — Government “At Scale” Programs</span></strong><span data-contrast="none"> </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="none">Location</span></strong><span data-contrast="none"> </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="none">McLean, VA; Richmond, VA </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="none">Work Environment</span></strong><span data-contrast="none"> </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="none">Hybrid </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="none">Role Summary</span></strong><span data-contrast="none"> </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="none">Exiger partners with government organizations operating in complex environments where supply chain visibility, compliance, and operational resilience are increasingly critical. As our Government business continues to grow, we are expanding our Customer Success organization to support a broader portfolio of customers through scalable, repeatable engagement models. </span> <br><span data-contrast="none"> </span> <br><span data-contrast="none">We are hiring a Manager, Customer Success — Government “At Scale” Programs to support a high-volume portfolio of government customers across Federal Civilian, Defense, and related public sector environments. Reporting to the Director of Government Customer Success, this role is designed for a customer success professional who excels at driving adoption and outcomes across many accounts through structured programs, self-service enablement, and scalable engagement strategies. </span> <br><span data-contrast="none"> </span> <br><span data-contrast="none">Success in this position comes from the ability to create clarity, consistency, and customer value at scale. You will help customers succeed by developing repeatable onboarding materials, enablement content, best practices, and proactive engagement programs that empower customers to move quickly and independently while still feeling highly supported. </span> <br><span data-contrast="none"> </span> <br><span data-contrast="none">This role is ideal for someone who enjoys balancing customer interaction with operational execution and program development in a fast-moving SaaS environment. </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">What </span><span data-ccp-parastyle="heading 2">You’ll</span><span data-ccp-parastyle="heading 2"> Do</span></span></strong><span data-contrast="none"><span data-ccp-parastyle="heading 2"> </span></span><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p> <p><span data-contrast="none"> </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Manage a large portfolio of government customer accounts with varying levels of engagement and maturity </span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":0,"335559739":0}"> </span></li> </ul> <ul> <