<h2 class="p1"><span class="s1">Role Description</span></h2> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zctypz68zz88znaz83zrdwz73zcvz80z8z72z75z72zsh25z80zgz86zz72z">As a Learning Experience Designer within Dropbox’s Customer Advocacy organization, you will create engaging, accessible, and effective learning experiences that help customers and administrators understand Dropbox products, complete key tasks, and achieve their goals.</span></p> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zctypz68zz88znaz83zrdwz73zcvz80z8z72z75z72zsh25z80zgz86zz72z">You will design and maintain customer education across Dropbox Learn, product-launch education, learning paths, multimedia tutorials, and other self-service learning experiences. Working closely with cross-functional partners, you will translate complex product capabilities and customer needs into clear, actionable instruction.</span></p> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zctypz68zz88znaz83zrdwz73zcvz80z8z72z75z72zsh25z80zgz86zz72z">You’ll combine instructional design principles, digital content production, and responsible AI-assisted workflows to develop scalable learning experiences. Your work will contribute to helping customers become more confident and successful with Dropbox products while improving the consistency, quality, and accessibility of customer education.</span></p> <h2 class="p1"><span class="s1">Responsibilities</span></h2> <ul> <li> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zctypz68zz88znaz83zrdwz73zcvz80z8z72z75z72zsh25z80zgz86zz72z">Design, develop, publish, and maintain engaging, accessible, and accurate customer learning experiences across Dropbox products and education platforms.</span></p> </li> <li> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zctypz68zz88znaz83zrdwz73zcvz80z8z72z75z72zsh25z80zgz86zz72z">Create and update web-based training, learning paths, product-launch education, tutorials, multimedia content, and other instructional resources.</span></p> </li> <li> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zctypz68zz88znaz83zrdwz73zcvz80z8z72z75z72zsh25z80zgz86zz72z">Translate complex product workflows and customer needs into clear, task-oriented instruction with logical sequencing and actionable next steps.</span></p> </li> <li> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zctypz68zz88znaz83zrdwz73zcvz80z8z72z75z72zsh25z80zgz86zz72z">Author, publish, and maintain learning content using Contentful and related content-management and learning-delivery platforms, including quality assurance and localization preparation.</span></p> </li> <li> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zctypz68zz88znaz83zrdwz73zcvz80z8z72z75z72zsh25z80zgz86zz72z">Collaborate with Product, Product Marketing, Customer Advocacy, Support, subject-matter experts, and program managers to deliver education aligned with customer and business needs.</span></p> </li> <li> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zctypz68zz88znaz83zrdwz73zcvz80z8z72z75z72zsh25z80zgz86zz72z">Responsibly leverage AI tools to support content drafting, storyboarding, synthesis, analysis, and production efficiency while validating outputs for accuracy, accessibility, instructional quality, and customer relevance.</span></p> </li> <li> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zctypz68zz88znaz83zrdwz73zcvz80z8z72z75z72zsh25z80zgz86zz72z">Support continuous improvement of learning experiences through reusable templates, documented processes, customer feedback, performance insights, and content-quality standards.</span></p> </li> </ul> <h2 class="p1"><span class="s1">Requirements</span></h2> <ul> <li> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zctypz68zz88znaz83zrdwz73zcvz80z8z72z75z72zsh25z80zgz86zz72z">Experience creating or maintaining customer-facing learning, instructional, technical, enablement, or product education content.</span></p> </li> <li> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zctypz68zz88znaz83zrdwz73zcvz80z8z72z75z72zsh25z80zgz86zz72z">Ability to translate complex product concepts and workflows into clear, structured, task-oriented instruction.</span></p> </li> <li> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zctypz68zz88znaz83zrdwz73zcvz80z8z72z75z72zsh25z80zgz86zz72z">Experience using content-authoring, learning-management, or publishing platforms.</span></p> </li> <li> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zctypz68zz88znaz83zrdwz73zcvz80z8z72z75z72zsh25z80zgz86zz72z">Ability to collaborate effectively with subject-matter experts and cross-functional stakeholders to develop and refine instructional content.</span></p> </li> <li> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zctypz68zz88znaz83zrdwz73zcvz80z8z72z75z72zsh25z80zgz86zz72z">Understanding of instructional quality principles, including accuracy, accessibility, consistency, and learner usability.</span></p> </li> <li> <p><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qowz81zz86zctypz68zz88znaz83zrdwz73zcvz80z8z72z75z72zsh25z80zgz86zz72z">Strong organizational skills and the ability to manage multiple content deliverables, incorporate feedba