sonyinteractiveentertainmentglobal · United States, San Mateo, CA · USA-CA-San Mateo
<div class="content-intro"><p><strong>Why Sony Interactive Entertainment?</strong></p> <p>Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.</p></div><p><strong>Head of Global D2C Transformation</strong></p> <p><strong>San Mateo, CA / Hybrid </strong></p> <p>The Head of Global D2C Transformation will be responsible for leading the global Direct-to-Consumer Operations transformation agenda for PlayStation. Working in a fast-paced, highly collaborative environment, they will act as the key interface between B2C/D2C commercial teams and the Operations division of Sony Interactive Entertainment globally.</p> <p>Reporting into Global Operations, this role will gather, shape, prioritize, and funnel commercial and business requirements into the relevant Operations functions, ensuring that D2C activities are supported, scalable, and aligned to the global growth plan for PlayStation Direct.</p> <p>The Head of Global D2C Transformation will lead the growth and development program for D2C Operations, partnering with Supply Chain, Logistics, Customer Service, Planning, Finance, Technology, and regional Operations teams to improve service levels, unlock operational efficiencies, and support continued D2C expansion.</p> <p><strong>What You’ll Be Doing:</strong></p> <p>This senior leader will build strong relationships with global commercial, business, and operations partners to ensure D2C requirements are clearly understood, prioritized, and translated into operational plans and initiatives.</p> <p>Lead the global D2C Operations transformation roadmap, ensuring Operations is prepared to support PlayStation Direct growth across new markets, product categories, service models, and customer expectations.</p> <p>Drive operational readiness for key D2C initiatives, including PlayStation Direct geo-expansion, expansion of the D2C product range, and the development of scalable systems, processes, and capabilities.</p> <p>Create and present insights that identify opportunities for strategic and continuous improvement, providing commercial and business teams with initiatives they can capitalize on or use to support their own growth plans.</p> <p>Partner with Operations functions to improve customer service levels, operational efficiency, delivery performance, cost effectiveness, and end-to-end execution for D2C customers globally.</p> <p>Establish governance, forums, reporting, and performance metrics to track progress against the global D2C Operations growth plan.</p> <p><strong>Key Areas of Focus:</strong></p> <p><strong>D2C Growth & Geo-Expansion</strong></p> <ul> <li style="color: black !important;"><span style="color: #000000;">Support global PlayStation Direct market expansion planning and execution.</span></li> <li style="color: black !important;"><span style="color: #000000;">Coordinate operational requirements across regions and functions.</span></li> <li style="color: black !important;"><span style="color: #000000;">Ensure new market launches are supported by scalable operational processes.</span></li> <li style="color: black !important;"><span style="color: #000000;">Identify operational risks, dependencies, and opportunities linked to D2C growth.</span></li> </ul> <p><strong>Commercial & Business Requirements</strong></p> <ul> <li style="color: black !important;"><span style="color: #000000;">Act as the central Operations intake point for D2C commercial and business requirements.</span></li> <li style="color: black !important;"><span style="color: #000000;">Translate commercial ambitions into operational capabilities, roadmaps, and delivery plans.</span></li> <li style="color: black !important;"><span style="color: #000000;">Prioritize requirements with stakeholders based on customer impact, growth potential, cost, complexity, and strategic value.</span></li> <li style="color: black !important;"><span style="color: #000000;">Ensure Operations teams are aligned to D2C business priorities.</span></li> <li style="color: black !important;"><span style="color: #000000;">Understand systems architecture of front-end commerce, payments, fraud, through post purchase, payment & audit.</span></li> </ul> <p><strong>Operational Excellence & Service Improvement</strong></p> <ul> <li style="color: black !important;"><span style="color: #000000;">Develop systematic and operational efficiencies that improve service levels for D2C customers.</span></li> <li style="color: black !important;"><span style="color: #000000;">Partner with Logistics, Supply Chain, Customer Service, Planning, Technology, and Finance to improve end-to-end D2C performance.</span></li> <li style="color: black !important;"><span style="color: #000000;">Identify and remove operational barrie