<div class="content-intro"><h2><strong>Join Vonage and help us innovate cloud communications for businesses worldwide!</strong></h2></div><p> </p> <h2 class="_9k2iva0 p8i6j0e _1ibi0s3e heading3 _9k2iva1">Why this role matters:</h2> <p class="p8i6j03 paragraph">BSS Engineering and Product is a critical enabler of Vonage's commercial platform, ensuring our business support systems are scalable, reliable, commercially aligned, and able to support growth across products, regions, and customer segments. As Senior Director, BSS Engineering & Product, you will lead the global BSS function across engineering ownership, product direction, platform strategy, and delivery for billing, rating, provisioning, ordering, revenue management, customer lifecycle management, and related integrations.<br><br></p> <h2 class="_9k2iva0 p8i6j0e _1ibi0s3e heading3 _9k2iva1">Your key responsibilities:</h2> <p class="p8i6j03 paragraph"><strong>BSS Engineering Leadership</strong></p> <ul class="p8i6j09 p8i6j04"> <li class="p8i6j0c">Lead the global BSS engineering organization, owning architecture, delivery, quality, resilience, technical standards, and platform performance across core BSS systems</li> <li class="p8i6j0c">Define engineering practices across solution design, integration, release management, test automation, observability, and technical debt management</li> <li class="p8i6j0c">Ensure BSS platforms support scale, availability, security, compliance, and the needs of a multi-product, multi-region commercial model.</li> </ul> <p class="p8i6j03 paragraph"><strong>BSS Product Ownership & Roadmap</strong></p> <ul class="p8i6j09 p8i6j04"> <li class="p8i6j0c">Own the BSS product strategy and roadmap, prioritizing capabilities against commercial, customer, operational, regulatory, and finance needs</li> <li class="p8i6j0c">Translate business requirements into a clear product backlog across billing, rating, mediation, ordering, CPQ, revenue management, customer lifecycle management, and related integrations</li> <li class="p8i6j0c">Establish governance, prioritization forums, success measures, and communication rhythms, including the use of AI-enabled insight and automation to improve delivery, decision-making, and platform optimisation.</li> </ul> <p class="p8i6j03 paragraph"><strong>Team Leadership & Operating Cadence</strong></p> <ul class="p8i6j09 p8i6j04"> <li class="p8i6j0c">Lead and develop a global BSS Engineering and Product team, including engineering managers, product owners, platform leads, architects, and delivery specialists</li> <li class="p8i6j0c">Run an effective operating cadence across roadmap planning, delivery governance, platform health, stakeholder prioritisation, risk management, and product delivery progress</li> <li class="p8i6j0c">Build organisational capability through hiring, succession planning, team structure design, globally distributed delivery, and practical AI enablement across engineering and product ways of working.<br><br></li> </ul> <h2 class="_9k2iva0 p8i6j0e _1ibi0s3e heading3 _9k2iva1">What you'll bring:</h2> <p class="p8i6j03 paragraph"><strong>Required:</strong></p> <ul class="p8i6j09 p8i6j04"> <li class="p8i6j0c">Senior BSS engineering and product leadership experience in global telecommunications, CPaaS, cloud communications, or enterprise SaaS</li> <li class="p8i6j0c">Deep BSS domain expertise, including platforms such as Amdocs, Oracle Communications, CSGi, NetCracker, Zuora, Optiva, Salesforce CPQ, or equivalent</li> <li class="p8i6j0c">Experience leading BSS platform delivery, including migrations, integrations, data improvement, release planning, and API-led or cloud-native architectures where appropriate</li> <li class="p8i6j0c">Strong product ownership capability, with experience translating commercial, finance, regulatory, operational, and customer needs into a clear roadmap and measurable outcomes</li> <li class="p8i6j0c">Experience leading geographically distributed engineering, product, architecture, and delivery teams in a matrixed environment, with a track record of using AI, automation, or data-driven tooling to improve productivity, quality, and platform outcomes.</li> </ul> <p class="p8i6j03 paragraph"><strong>Experience we consider a plus:</strong></p> <ul class="p8i6j09 p8i6j04"> <li class="p8i6j0c">Experience in CPaaS, UCaaS, CCaaS, or Tier 1/Tier 2 telecommunications</li> <li class="p8i6j0c">Experience with API monetisation, partner billing, usage-based charging, subscription management, or digital self-service.<br><br></li> </ul> <h2 class="_9k2iva0 p8i6j0e _1ibi0s3e heading3 _9k2iva1">How you'll benefit</h2> <ul class="p8i6j09 p8i6j04"> <li class="p8i6j0c">Medical Insurance: Allianz</li> <li class="p8i6j0c">Life Insurance: Uniqa</li> <li class="p8i6j0c">Glasses Reimbursement</li> <li class="p8i6j0c">Kafeteria: My Benefit</li> <li class="p8i6j0c">Ericsson Care Line</li> <li class="p8i6j0c">Discretionary Time Off (DTO)/Hourly Paid Time Off (PTO)</li> <li class="p8i6j0c">Volunteer Time (VTO)</li> <li class="p8i6j0c">Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.</li> </ul> <p class="p8i6j03 paragraph"><span style="color: rgb(255, 255, 255);">#LI-KF1</span></p> <p> </p><div class="content-conclusion"><p>