<div class="content-intro"><p> </p> <p> </p></div><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <p> <strong><span data-teams="true">Build a Career That Changes Lives - Including Your Own</span></strong></p> <p>24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence. </p> <p> </p> <p>Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.</p> <p><strong>Grow with purpose. Lead with heart. Make a difference every day.</strong></p> <p><span data-ccp-props="{"335551550":2,"335551620":2}">Watch this short video to see the heart behind our work and the impact our teams create every day.</span></p> <p><iframe src="https://www.youtube.com/embed/ZUoJuCJhePs?si=-4zCWp6HpJb4xeLb" width="560" height="314"></iframe></p> <p><strong>Who You Are</strong></p> <p><span data-contrast="none">You are a </span><em><span data-contrast="none">passionate and performance-driven</span></em><span data-contrast="none"> t</span><span data-contrast="none">eam player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies</span><span data-contrast="none">: </span></p> <p><span data-contrast="none"><img style="max-width: 100%;" src="https://images.prismic.io/24hrcares/ZxvD6YF3NbkBYCuZ_Care%26CompetePrinciples.jpg" alt="Care and Compete Principles" width="300"></span></p> <p><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto">In the spirit of <em>Own(ing) It With Courage</em>, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: <a href="https://www.glassdoor.com/Reviews/24-Hour-Home-Care-Reviews-E535324.htm" target="_blank">24 Hour Home Care: Glassdoor Page</a></span></p> <p><span data-contrast="auto">Sound interesting? </span><span data-contrast="none">Read on for more details!</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p> </p> </div> </div> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><strong>The Role</strong>:</p> </div> </div> </div> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p> </p> <p>The Care Connect Specialist manages member and caregiver services within the CareConnect service line under Community Supports. This role supports members from referral through active services while helping facilitate successful caregiver matches and maintain continuity of care.</p> <p>The Care Connect Specialist serves as a primary point of contact for members and caregivers, providing proactive outreach, resolving service needs, maintaining accurate records, and partnering across teams to improve the overall CareConnect experience.</p> <p><strong>Primary Responsibilities</strong></p> <ul> <li>Support members through the referral and admission process, maintain the pending provider roster, complete required documentation, and help facilitate successful caregiver matches.</li> <li>Maintain the caregiver registry, including caregiver availability, activity status, documentation, engagement, and appropriate additions or removals.</li> <li>Serve as a primary point of contact for members and caregivers, responding to calls, texts, chats, and emails and working toward timely, one-call resolution whenever possible.</li> <li>Proactively address caregiver responsiveness, scheduling, and engagement concerns while identifying opportunities to reduce referral-to-service timelines and improve authorization utilization.</li> <li>Maintain accurate member, caregiver, and activity information in Salesforce while partnering across teams to support service continuity and HIPAA compliance.</li> </ul> <p> </p> <p><strong>This is a hybrid position, coming into the El Segundo office 1x per month. </strong></p> <p><span data-teams="true"><strong>Work Schedule: </strong>Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.</span></p> <p> </p> <p><strong>What You Bring to the Table</strong>:</p> <p><strong>Qualifications</strong></p> <ul> <li>Bachelor’s degree preferred, or an equivalent combination of education, training, and experience.</li> <li>1–3 years of client services, fulfillment operations, or customer service experience.</li> <li>