<div class="content-intro"><p> </p> <p> </p></div><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <p><strong><span data-teams="true">Build a Career That Changes Lives - Including Your Own</span></strong></p> <p>24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence. </p> <p> </p> <p>Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.</p> <p><strong>Grow with purpose. Lead with heart. Make a difference every day.</strong></p> <p><span data-ccp-props="{"335551550":2,"335551620":2}">Watch this short video to see the heart behind our work and the impact our teams create every day.</span></p> <p><iframe src="https://www.youtube.com/embed/ZUoJuCJhePs?si=-4zCWp6HpJb4xeLb" width="560" height="314"></iframe></p> <p><strong>Who You Are</strong></p> <p><span data-contrast="none">You are a </span><em><span data-contrast="none">passionate and performance-driven</span></em><span data-contrast="none"> t</span><span data-contrast="none">eam player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies</span><span data-contrast="none">: </span></p> <p><span data-contrast="none"><img style="max-width: 100%;" src="https://images.prismic.io/24hrcares/ZxvD6YF3NbkBYCuZ_Care%26CompetePrinciples.jpg" alt="Care and Compete Principles" width="300"></span></p> <p><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto">In the spirit of <em>Own(ing) It With Courage</em>, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: <a href="https://www.glassdoor.com/Reviews/24-Hour-Home-Care-Reviews-E535324.htm" target="_blank">24 Hour Home Care: Glassdoor Page</a></span></p> <p><span data-contrast="auto">Sound interesting? </span><span data-contrast="none">Read on for more details!</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> <p> </p> </div> </div> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p><strong>The Role</strong>:</p> </div> </div> </div> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p></p> <p>The Community Supports Coordinator, Utilization Management is responsible for supporting members throughout their service journey by monitoring service utilization, coordinating reauthorizations, and helping prevent interruptions in care. This role proactively engages members and caregivers to ensure authorized services are being utilized effectively and that service needs are addressed in a timely manner.</p> <p>The Community Supports Coordinator works closely with internal operations teams, health plans, Case Managers, and external partners to maintain accurate records, resolve service concerns, and support a positive member experience.</p> <p>Primary Responsibilities</p> <ul> <li> <div> <div> <p>Monitor member utilization of authorized services, identify underutilization trends, and conduct proactive outreach to help members maximize available service hours.</p> </div> </div> </li> <li> <div> <div> <p>Coordinate reauthorization activities, including tracking authorization expiration dates, gathering required documentation, and following up with health plans and Case Managers.</p> </div> </div> </li> <li> <div> <div> <p>Serve as a primary point of contact for members and caregivers, responding to inquiries, addressing service concerns, and supporting continuity of care.</p> </div> </div> </li> <li> <div> <div> <p>Collaborate with internal teams, health plans, and external partners to resolve authorization discrepancies, service barriers, and other utilization-related issues.</p> </div> </div> </li> <li> <div> <div> <p>Maintain accurate member records, utilization activity, and case documentation in Salesforce while ensuring compliance with established policies and HIPAA requirements.</p> </div> </div> </li> </ul> <p></p> <p> </p> <p><strong>This is a hybrid position, coming into the El Segundo office 1x per month. </strong></p> <p><span data-teams="true"><strong>Work Schedule: </strong>Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.</span></p>