<div class="content-intro"><p>Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</p> <p>Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</p> <p>Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</p> <p>At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</p> <p> </p> <p><strong>How we work at Aircall</strong>: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</p> <p> </p></div><div><strong>Product Manager Intern</strong></div> <div>We're looking for a curious Product Manager Intern to join our team and contribute to the evolution of Aircall's core product. You'll work cross-functionally with Product, Engineering, Data, Design and Go-to-market to turn customer feedback into product improvements, align on tradeoffs across teams, and help shape the experience our customers rely on every day.</div> <div><br>This role is a strong fit for someone who enjoys talking to customers, is comfortable navigating ambiguity, and likes untangling problems that cut across multiple product areas.<br><br><strong>Key Responsibilities</strong><br><em>Customer Insights & Product Development</em></div> <ul> <li>Meet directly with customers to gather feedback, discuss pain points, and validate potential improvements.</li> <li>Synthesize qualitative and quantitative feedback into clear opportunities, and translate them into product recommendations that shape the roadmap.</li> <li>Partner with Product, Design and Engineering to define requirements and prioritize enhancements that improve user experience and agent efficiency.</li> <li>Align dependencies and facilitate tradeoff discussions with stakeholders across product areas.</li> <li>Follow the development cycle end-to-end to ensure we ship the best possible experience in an agile manner.</li> <li>Contribute to Knowledge Base articles, FAQs and product demos to support launches and go-to-market.</li> </ul> <div><em>Product Analysis & Optimization</em></div> <ul> <li>Gather and synthesize usage and performance data from multiple sources (interaction logs, analytics, customer feedback).</li> <li>Identify patterns, bottlenecks and opportunities in product workflows, and turn them into more intuitive experiences.</li> <li>Use modern data tools and, where relevant, AI/LLM-based approaches to enrich analysis and uncover deeper insights.</li> </ul> <div><em>Monitoring & Performance</em></div> <ul> <li>Research, recommend and help implement tools and frameworks for tracking key product metrics (e.g. latency, reliability, usability).</li> <li>Collaborate with teams to define and monitor KPIs aligned with product goals.</li> <li>Help set up dashboards, alerts and reports to support ongoing performance evaluation and decision-making.</li> </ul> <div><br><strong>Qualifications</strong></div> <ul> <li><strong>[Mandatory]</strong> Master's student (<span style="text-decoration: underline;">last year</span>) from an engineering or business school.</li> <li>Fluent in English.</li> <li>Comfortable running customer conversations — asking good questions, listening carefully, and following up.</li> <li>Comfortable working across teams, aligning dependencies and navigating tradeoffs with peers and stakeholders.</li> <li>A first experience (internship) in a product or project team is a plus.</li> <li>Knowledge of SaaS, product development cycles, and our business is a plus.</li> </ul><div class="content-conclusion"><div data-qa="closing-description"> <p><strong>Why join us?</strong></p> <p>🚀 Key moment to join Aircall in terms of growth and opportunities</p> <p>💆♀️ Our people matter, work-life balance is important at Aircall</p> <p>📚 Fast-learning environment, entrepreneurial and strong team spirit</p> <p>🌍 45+ Nationalities: cosmopolite & multi-cultural mindset</p> <p>💶 Competitive salary package & benefits</p> <p> </p> <p><strong>DE&I Statement: </strong></p> <p>At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. </p> <p>We pride ourselves on promoting