About the Role Join the operations team at a hospitality SaaS company expanding across Europe. You will manage guest cases, coordinate with remote colleagues and local service providers, and turn day-to-day experience into scalable processes. What You'll Do • Support guests throughout their journey, from booking inquiries through check-out, using AI support while taking ownership of decisions. • Coordinate tasks and priorities between remote teams, customers, and external service providers. • Identify recurring issues, process inefficiencies, and opportunities for automation. • Build and improve operational processes based on real guest scenarios. • Work closely with the founding team to help develop hospitality operations. What We're Looking For • Native German speaker with English proficiency at C1 level or higher. • A completed university degree in business administration, communications, economics, or a related field. • Experience in guest operations, customer service, or hospitality operations, including guest inquiries, bookings, check-ins, or check-outs. • Experience coordinating across teams, customers, and external service providers. • Ability to identify workflow improvements and make organized decisions under time pressure. • Background in hospitality, short-term rentals, property operations, or a related field is valuable. Compensation & Benefits Salary: €40,000 to €45,000 annually. Visa sponsorship is not available. Location On-site in Berlin, Germany.