<div class="content-intro"><h2><strong>Join Vonage and help us innovate cloud communications for businesses worldwide!</strong></h2></div><div class="gmail-page"> <div class="gmail-section"> <div class="gmail-layoutArea"> <div class="gmail-column"> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 1">Why This Role Matters</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":false,"134245529":false,"201341983":0,"335551550":6,"335551620":6,"335559738":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto">As a Technical Solutions Architect, you'll work with our industry-leading communication API products and solutions, engaging with customers and prospects in a pre-sales capacity. You will bring a deep understanding of how unified communications, programmable voice, messaging, and video solutions can positively transform the way brands connect, collaborate, and engage across their digital journey.</span><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":false,"134245529":false,"201341983":0,"335551550":6,"335551620":6,"335559738":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto">In this role, you serve as a trusted technical advisor — bridging the gap between Vonage's product capabilities and real-world customer challenges. You will translate complex technical architectures into compelling, outcome-driven solutions that accelerate customer confidence and drive business growth.</span><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":false,"134245529":false,"201341983":0,"335551550":6,"335551620":6,"335559738":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":false,"134245529":false,"201341983":0,"335551550":6,"335551620":6,"335559738":0,"335559739":0,"335559740":240}"> </span></p> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 2">What You'll Do</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":false,"134245529":false,"201341983":0,"335551550":6,"335551620":6,"335559738":0,"335559739":0,"335559740":240}"> </span></p> <p><strong><span data-contrast="auto">Consulting / Sales Engineering / Technical Account Management </span></strong><span data-contrast="auto">Provide the full range of Solutions Engineering services to an assigned base of large and complex customers. Your functional and technical expertise will enable you to own the technical sales process — investigating, designing, and presenting Vonage API, CPaaS, Voice, and RTC solutions that address real customer challenges.</span><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":false,"134245529":false,"201341983":0,"335551550":6,"335551620":6,"335559738":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":false,"134245529":false,"201341983":0,"335551550":6,"335551620":6,"335559738":0,"335559739":0,"335559740":240}"> </span></p> <p><strong><span data-contrast="auto">Customer Engagement & Technical Advisory </span></strong><span data-contrast="auto">Work directly with customers to perform implementation reviews, understand their business and technical challenges, and ensure the prompt and proper resolution of technical or procedural issues. You will influence customer infrastructure and system-related decisions, applying in-depth customer insight to deliver meaningful outcomes.</span><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":false,"134245529":false,"201341983":0,"335551550":6,"335551620":6,"335559738":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":false,"134245529":false,"201341983":0,"335551550":6,"335551620":6,"335559738":0,"335559739":0,"335559740":240}"> </span></p> <p><strong><span data-contrast="auto">Communication & Presentation </span></strong><span data-contrast="auto">Meeting with customers to understand their needs, presenting new products and solutions, and validating that business and technical requirements can be met will be central to your day-to-day. You will communicate effectively with both technical and non-technical stakeholders at all levels, tailoring your approach to the situation and audience.</span><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":false,"134245529":false,"201341983":0,"335551550":6,"335551620":6,"335559738":0,"335559739":0,"335559740":240}"> </span></p> <p><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":false,"134245529":false,"201341983":0,"335551550":6,"335551620":6,"335559738":0,"335559739":0,"335559740":240}"> </span></p> <p><strong><span data-contrast="auto">Cross-Functional Relationships </span></strong><span data-contrast="auto">Work closely with internal Sales, Product, and Marketing teams to identify key prospects and customers where your industry knowledge and technical guidance can enable them to leverage Vonage solutions for maximum benefit. Provide advice and counsel to Solutions Engineering colleagues and contribute to improved metrics, reporting, and documentation.</span><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":