About the Role Join an early-stage AI company serving the consumer packaged goods sector as a technical partner to customer operations teams. You will own implementations from initial discovery through go-live, helping customers improve their wholesale workflows and shaping product capabilities through insights from the field. What You'll Do • Lead customer onboarding from discovery and integration through configuration, testing, and go-live. • Work with operators to map purchase-order-to-cash workflows and determine how the platform should support their needs. • Build and troubleshoot integrations across EDI, ERP, inventory, accounting, and freight systems. • Translate operational requirements into data models, configurations, and product capabilities. • Share implementation learnings with engineering and help turn customer feedback into product improvements. What We're Looking For • At least 3 years of experience in forward deployed engineering, solutions engineering, implementation engineering, technical onboarding, or a similar customer-facing technical role. • Experience owning customer onboarding end to end, from discovery through deployment and go-live. • Hands-on experience integrating EDI with ERP, inventory, accounting, and freight systems, ideally in CPG, supply chain, logistics, or wholesale operations. • Working knowledge of APIs, data models, SQL, and integration debugging, with the ability to read and write code as needed. • Strong systems thinking and comfort navigating ambiguity, operational complexity, and changing priorities. Compensation & Benefits Salary range: $0 to $200,000 USD annually. Visa sponsorship is not available. Location On-site in New York, United States.