<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="none">As a member of the ShipBob Team, you will...</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559738":240,"335559739":240,"335559740":276}"> </span></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="none">Grow with an Ownership Mindset</span></strong><span data-contrast="none">: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.</span><span data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559740":276}"> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="none">Collaborate with Peers and Leaders Alike: </span></strong><span data-contrast="none">At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":160,"335559740":276}"> </span></span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="none">Experience a High-Performance Culture and Clear Purpose: </span></strong><span data-contrast="none">We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559738":0,"335559739":160,"335559740":276}"> </span></span></li> </ul></div><p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span class="TextRun SCXW115418280 BCX0" lang="EN" data-contrast="auto"><span class="NormalTextRun SCXW115418280 BCX0">Shift: <span data-teams="true">2:30 pm - 11:30 pm IST (Indian Standard Time), to support business in the UK.</span></span></span></strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span class="TextRun SCXW115418280 BCX0" lang="EN" data-contrast="auto"><span class="NormalTextRun SCXW115418280 BCX0">Location:</span></span></strong><span class="TextRun SCXW115418280 BCX0" lang="EN" data-contrast="auto"><span class="NormalTextRun SCXW115418280 BCX0"><strong> </strong>Remote - India</span></span><span class="EOP SCXW115418280 BCX0" data-ccp-props="{"335551550":6,"335551620":6,"335559738":240,"335559739":240}"> </span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">Role Description:</span></strong><span data-ccp-props="{"335551550":6,"335551620":6,"335559738":240,"335559739":240}"> </span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">The Success Operations Associate (SOA) will join ShipBob’s Supply Chain Innovation team responsible for understanding the unique strategic needs of each of our B2B merchants and delivering massive value to help facilitate their growth and success. The SOA will work together with the Operations and Supply Chain Innovation team to support ShipBob’s largest merchants. </span><span data-ccp-props="{"335551550":6,"335551620":6,"335559738":240,"335559739":240}"> </span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span data-contrast="auto">The role expectations include building and managing solid partnerships with merchants through white-glove support and also ensure performance standards are met and exceeded. The role also requires you to work in collaboration with Product, Operations, Implementation, Supply Chain Innovation and the Merchant Success teams. </span><span data-contrast="none">This role reports to the Manager, Merchant Success Operations. The backup for this role is the Manager, Merchant Success Operations.</span><span data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559738":240,"335559739":240,"335559740":276}"> </span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span data-contrast="auto">What you’