We are seeking a professional, customer-focused Autonomous Shuttle Attendant to support daily operations for an on-demand autonomous ride-hailing service. In this role, you will serve as a key point of contact for riders by ensuring safe, efficient, and welcoming transportation experiences. The ideal candidate is calm under pressure, highly communicative, safety-oriented, and experienced in customer-facing environments. This position requires strong interpersonal skills, attention to detail, and the ability to manage service disruptions with professionalism and empathy. Key Responsibilities • Uphold a safety-first, inclusive, and open-communication culture • Greet passengers and provide a warm, welcoming rider experience • Authenticate riders using badge scanning systems • Coordinate and hail autonomous vehicles between locations • Communicate with cross-functional operations teams through Slack and vehicle communication channels • Perform light crowd control and assist with rider flow management • Provide timely service updates and disruption communications • Assist passengers during service interruptions or emergency situations • Follow operational protocols and procedures accurately Requirements Qualifications • Minimum 2 years of experience in customer service, retail, hospitality, transportation, or another customer-facing role • Excellent verbal communication and interpersonal skills • Strong customer-service mindset with a commitment to positive rider experiences • Ability to remain calm and professional in high-pressure situations • Experience with conflict resolution or de-escalation techniques preferred • Detail-oriented with the ability to follow established procedures and safety protocols • Proactive, dependable, and resourceful team player • Comfortable using communication platforms such as Slack Physical Requirements • Ability to stand and walk for extended periods outdoors • Ability to lift and carry moderate loads • Flexibility to work assigned shifts and operational locations as needed Benefits Candidates must be available to work: • 7:30 AM – 4:00 PM shifts OR • 11:30 AM – 8:00 PM / 12:00 PM – 8:30 PM shifts Initial scheduling may begin as: • Monday – Friday However, weekend flexibility will be required in the future based on business needs and rider support operations in Foster City. Pay Rate = $25 per hour