Job Title: General Virtual Assistant — Healthcare Operations Position Type: Full-Time (40 hours per week) Work Hours: 9:00 AM – 5:00 PM Mountain Time Work Days: Monday to Friday Salary: $5–$6 per hour, depending on experience Workplace: Remote Preferred Candidate Location: Philippines About the Client & Role Our client is an established mental health practice supporting approximately 400 clients and managing around 350 therapy sessions per week. They are seeking a highly organized, tech-savvy, and proactive General Virtual Assistant — Healthcare Operations to support the practice owner with administrative operations, email management, payroll reporting, medical billing, and occasional patient intake coverage. Initially, the role will consist of approximately 50% administrative responsibilities, 30% medical billing, and 20% intake support as needed, with a planned transition toward primarily billing-related responsibilities beginning in January 2027. The ideal candidate has strong administrative experience supporting U.S. healthcare practices, EHR/EMR experience, excellent technical skills, and the ability to learn complex billing workflows quickly. Prior medical billing experience is preferred, but the client is willing to train someone who can quickly understand new processes, apply feedback, and work independently. The client values critical thinking, organization, adaptability, and a long-term commitment to the practice. Scope of Work / Responsibilities Administrative & Executive Support — 50% Initially • Support the practice owner with daily administrative responsibilities, email organization, and operational coordination. • Run biweekly payroll and 401(k) reports, ensuring information is accurate and organized. • Communicate with therapists, administrative team members, insurance companies, and referral sources as needed. • Manage and update five Psychology Today profiles to support patient referrals and practice visibility. • Prepare and distribute internal monthly newsletters and external quarterly newsletters. • Maintain clinician CAQH profiles and complete required attestations every 180 days. • Review and update Standard Operating Procedures (SOPs) quarterly in collaboration with the CEO and administrative team. • Track and submit annual reimbursement rate-increase requests to insurance representatives. • Complete initial onboarding paperwork for new therapists and coordinate handoff to the Onboarding Supervisor. • Coordinate staff birthday gifts and other occasional team-related administrative tasks. • Assist with marketing outreach and social media engagement across Google Business, Facebook, and Instagram when referral volume is low. • Maintain organized documentation, task tracking, and efficient administrative workflows. Medical Billing & Claims Management — 30% Initially, Increasing in 2027 Training will be provided. The VA must be able to learn billing workflows quickly and gradually take ownership of assigned tasks. • Submit electronic medical claims through SimplePractice using accurate CPT and ICD-10 codes in accordance with payer requirements. • Follow up on unpaid, rejected, denied, or underpaid claims involving commercial insurance, Medicaid, and Medicare. • Investigate billing discrepancies using remittance information, payer portals, EHR records, and insurance guidelines. • Review claim adjustments and coordinate corrections with the Billing Supervisor and administrative team. • Handle inbound and outbound billing calls to resolve patient billing questions, arrange payments, and support collections. • Verify patient and claims information across SimplePractice, insurance portals, and credentialing systems. • Identify recurring documentation errors or billing issues that contribute to denials and payment delays. • Maintain accurate billing records and follow established billing SOPs and task management workflows. • Take on additional billing responsibilities as the current biller reduces her hours beginning in January 2027. Patient Intake & Scheduling — Backup Coverage as Needed • Provide intake support when the full-time Intake Coordinator is unavailable, on leave, or requires additional assistance. • Answer intake calls and assist prospective and existing patients with appointment-related inquiries. • Maintain clinician availability reports, insurance coverage information, and patient waiting lists. • Send intake paperwork and follow up on incomplete requirements. • Coordinate patient scheduling to help clinicians maintain full caseloads. • Verify insurance eligibility and benefits through payer portals and contact insurance companies to resolve coverage questions. • Assist with clinician insurance panel credentialing and related documentation when needed. Tools You'll Use • SimplePractice — EHR / Practice Management • Microsoft Office — Excel, Word, and Outlook • Google Sheets • Trello — Task and Workflow Management • SharePoint / OneDrive — File and Document Management • Claude AI — Administrative Productivity Support • Insurance Payer Portals • CAQH — Credentialing and Provider Profile Management • Telzio — VoIP Phone System • Psychology Today • Google Business, Facebook, and Instagram • Payroll, reporting, and communication systems Requirements • Healthcare Administrative Experience: Required. Candidates must have prior experience supporting U.S.-based healthcare practices with administrative coordination, reporting, documentation, email management, or daily medical office operations. • Medical Billing Experience: Preferred but not required. Candidates with experience in claims submission, claims follow-up, payment posting, or denial management have an advantage. Training will be provided, but candidates must demonstrate the ability to learn medical billing processes quickly, retain instructions, and independently apply new knowledge. • EHR / Practice Management Experience: Required. Candidates must have previous experience using EHR/EMR systems for healthca