<div class="content-intro"><p><span style="color: rgb(57, 116, 216);"><strong><span style="font-size: 24pt;">About Blueprint</span></strong></span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);">Blueprint is a technology solutions firm headquartered in Bellevue, Washington, with teams across the United States. We help organizations turn complex challenges into meaningful outcomes by connecting strategy and execution across AI, cloud, data, product development, and emerging technology.</span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);">Our culture is built by people who care deeply about doing exceptional work. We set high standards, take ownership, and continually challenge ourselves and one another to be better. We work hard, support each other, and take genuine pride in what we deliver for our clients, partners, and teams.</span></p> <p><span style="font-size: 14pt; color: rgb(32, 33, 36);">At Blueprint, you’ll work alongside talented people with different experiences, expertise, and perspectives. You’ll have opportunities to take on meaningful challenges, expand your skills, and see the impact of what you build.</span></p> <p><strong><span style="font-size: 18pt; color: rgb(57, 116, 216);">Bring your perspective. Raise the standard. Build what matters.</span></strong></p></div><p><span style="color: rgb(57, 116, 216);"><strong><span style="font-size: 24pt;"></span></strong></span></p> <h2><span style="font-size: 14pt;">In This Role</span></h2> <p><span style="font-size: 14pt;">You will support infrastructure capacity operations by managing incoming requests through a case tracking system, ensuring each request is complete, accurate, and routed to the appropriate owner. This role focuses on escalation triage, data validation, queue management, and operational reporting in a high-volume environment. You will resolve routine cases by following established procedures, track outstanding actions, maintain accurate records and budget trackers, and prepare weekly metrics on request volumes, backlogs, and escalations. You will also identify recurring issues and recommend process improvements. All capacity allocation decisions, exception approvals, and policy determinations remain with authorized internal personnel.</span></p> <h2><span style="font-size: 14pt;">Responsibilities</span></h2> <ul> <li style="font-size: 14pt;"> <div> <div> <p><span style="font-size: 14pt;">Review, triage, prioritize, and route incoming infrastructure capacity requests through a case management system.</span></p> </div> </div> </li> <li style="font-size: 14pt;"> <div> <div> <p><span style="font-size: 14pt;">Validate request details, including identifiers, product SKUs, regions, core counts, and other required information.</span></p> </div> </div> </li> <li style="font-size: 14pt;"> <div> <div> <p><span style="font-size: 14pt;">Follow up with requestors to obtain missing or incorrect information and ensure cases meet established requirements.</span></p> </div> </div> </li> <li style="font-size: 14pt;"> <div> <div> <p><span style="font-size: 14pt;">Resolve routine cases in accordance with documented procedures and service guidelines.</span></p> </div> </div> </li> <li style="font-size: 14pt;"> <div> <div> <p><span style="font-size: 14pt;">Identify urgent, complex, or out-of-process requests and escalate them to the appropriate owner with clear summaries and supporting details.</span></p> </div> </div> </li> <li style="font-size: 14pt;"> <div> <div> <p><span style="font-size: 14pt;">Maintain accurate case records, budget trackers, capacity logs, and related operational documentation.</span></p> </div> </div> </li> <li style="font-size: 14pt;"> <div> <div> <p><span style="font-size: 14pt;">Use Microsoft Excel to reconcile data, maintain tracking spreadsheets, and prepare recurring operational reports.</span></p> </div> </div> </li> <li style="font-size: 14pt;"> <div> <div> <p><span style="font-size: 14pt;">Coordinate with account teams and capacity owners to track outstanding actions and support timely case closure.</span></p> </div> </div> </li> <li style="font-size: 14pt;"> <div> <div> <p><span style="font-size: 14pt;">Prepare case queues, meeting notes, and action items for team working sessions and operational reviews.</span></p> </div> </div> </li> <li style="font-size: 14pt;"> <div> <div> <p><span style="font-size: 14pt;">Report on request volumes, backlog aging, triage timeliness, escalation trends, and record accuracy.</span></p> </div> </div> </li> <li style="font-size: 14pt;"> <div> <div> <p><span style="font-size: 14pt;">Identify recurring issues, process gaps, and opportunities to improve queue management and operational procedures.</span></p> </div> </div> </li> <li style="font-size: 14pt;"> <div> <div> <p><span style="font-size: 14pt;">Follow established processes and escalation guidelines without making independent capacity allocation or policy decisions.</span></p> </div> </div> <