<hr> <p style="line-height: 1.1; text-align: center;"><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif;"><strong><span style="font-size: 10pt;"><span class="TextRun SCXW117280083 BCX0" lang="EN-ID" data-contrast="auto"><span class="NormalTextRun SCXW117280083 BCX0" data-ccp-parastyle="Body text 1 - left" data-ccp-parastyle-defn="{"ObjectId":"17e1583d-7a30-5427-ad94-0e50c6e091f9|1","ClassId":1073872969,"Properties":[469777841,"Lato",469777842,"Calibri",469777844,"Lato",469769226,"Lato,Calibri",268442635,"16",335559740,"260",201341983,"1",335551550,"1",335551620,"1",201342446,"1",201342447,"1",201342448,"1",201342449,"1",469777843,"Calibri",201341986,"1",469775450,"Body text 1 - left",201340122,"2",134234082,"true",134233614,"true",469778129,"Bodytext1-left",335572020,"1",335559685,"900",335559737,"1010",469778324,"Body text 1 - justify"]}">Overview</span></span></span></strong></span></p> <hr> <div style="line-height: 1.1;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0);">*Location: Remote (Candidates based in Virginia or North Carolina are preferred)</span></div> <p style="line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span class="TextRun SCXW117280083 BCX0" lang="EN-ID" data-contrast="auto"><span class="NormalTextRun SCXW117280083 BCX0" data-ccp-parastyle="Body text 1 - left" data-ccp-parastyle-defn="{"ObjectId":"17e1583d-7a30-5427-ad94-0e50c6e091f9|1","ClassId":1073872969,"Properties":[469777841,"Lato",469777842,"Calibri",469777844,"Lato",469769226,"Lato,Calibri",268442635,"16",335559740,"260",201341983,"1",335551550,"1",335551620,"1",201342446,"1",201342447,"1",201342448,"1",201342449,"1",469777843,"Calibri",201341986,"1",469775450,"Body text 1 - left",201340122,"2",134234082,"true",134233614,"true",469778129,"Bodytext1-left",335572020,"1",335559685,"900",335559737,"1010",469778324,"Body text 1 - justify"]}">As a Customer Success </span><span class="NormalTextRun SCXW117280083 BCX0" data-ccp-parastyle="Body text 1 - left">Coordinator</span><span class="NormalTextRun SCXW117280083 BCX0" data-ccp-parastyle="Body text 1 - left"> (CS</span><span class="NormalTextRun SCXW117280083 BCX0" data-ccp-parastyle="Body text 1 - left">C</span><span class="NormalTextRun SCXW117280083 BCX0" data-ccp-parastyle="Body text 1 - left">), you will </span><span class="NormalTextRun SCXW117280083 BCX0" data-ccp-parastyle="Body text 1 - left">serve</span><span class="NormalTextRun SCXW117280083 BCX0" data-ccp-parastyle="Body text 1 - left"> as the primary point of contact for a designated portfolio of Managed Services clients post-sale. </span><span class="NormalTextRun SCXW117280083 BCX0" data-ccp-parastyle="Body text 1 - left">You will </span><span class="NormalTextRun SCXW117280083 BCX0" data-ccp-parastyle="Body text 1 - left">be</span><span class="NormalTextRun SCXW117280083 BCX0" data-ccp-parastyle="Body text 1 - left"> responsible for</span><span class="NormalTextRun SCXW117280083 BCX0" data-ccp-parastyle="Body text 1 - left"> the overall service relationship and essential for driving technology services adoption, ensuring customer retention, and maximizing the lifetime value of customers by guiding them through onboarding, customer satisfaction and helping them achieve their business goals throughout the contract term. The CSC actively translates client feedback into service improvements while surfacing opportunities for expansion</span><span class="NormalTextRun SCXW117280083 BCX0" data-ccp-parastyle="Body text 1 - left">. </span></span><span class="EOP Selected SCXW117280083 BCX0" data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559685":900,"335559737":1010,"335559740":260}"> </span></span></p> <hr> <p style="line-height: 1.1; text-align: center;"><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif;"><strong><span style="font-size: 10pt;"><span class="EOP Selected SCXW117280083 BCX0" data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559685":900,"335559737":1010,"335559740":260}">Your Impact</span></span></strong></span></p> <hr> <p style="line-height: 1.1;"><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span data-contrast="none"><span data-ccp-parastyle="Body text 1 - left" data-ccp-parastyle-defn="{"ObjectId":"17e1583d-7a30-5427-ad94-0e50c6e091f9|1","ClassId":1073872969,"Properties":[469777841,"Lato",469777842,"Calibri",469777844,"Lato",469769226,"Lato,Calibri",268442635,"16",335559740,"260",201341983,"1",335551550,"1",335551620,"1",201342446,"1",201342447,"1",201342448,"1",201342449,"1",469777843,"Calibri",201341986,"1",469775450,"Body text 1 - left",201340122,"2",134234082,"true",134233614,"true",469778129,"Bodytext1-left",335572020,"1",335559685,"900",335559737,"1010",469778324,"Body text 1 - justify"]}">The essential functions of this position include:</span></span><span data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559685":900,"335559737":1010,"335559740":260}"> </span></span></strong></p> <ul> <li style="line-height: 1.1; font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span data-contrast="none"><span data-ccp-parastyle="Body text 1 - left">Onboarding & Implementation: Responsible for the end-to-end onboarding engage