eplusinc · Durham, North Carolina; Herndon, Virginia; Remote - Virginia · Durham · North Carolina
<hr> <p style="line-height: 1.1; text-align: center;"><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif;"><strong><span style="font-size: 10pt;"><span class="TextRun SCXW117280083 BCX0" lang="EN-ID" data-contrast="auto"><span class="NormalTextRun SCXW117280083 BCX0" data-ccp-parastyle="Body text 1 - left" data-ccp-parastyle-defn="{"ObjectId":"17e1583d-7a30-5427-ad94-0e50c6e091f9|1","ClassId":1073872969,"Properties":[469777841,"Lato",469777842,"Calibri",469777844,"Lato",469769226,"Lato,Calibri",268442635,"16",335559740,"260",201341983,"1",335551550,"1",335551620,"1",201342446,"1",201342447,"1",201342448,"1",201342449,"1",469777843,"Calibri",201341986,"1",469775450,"Body text 1 - left",201340122,"2",134234082,"true",134233614,"true",469778129,"Bodytext1-left",335572020,"1",335559685,"900",335559737,"1010",469778324,"Body text 1 - justify"]}">Overview</span></span></span></strong></span></p> <hr> <p style="line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">*Location: Candidates based in Virginia or North Carolina are preferred*</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span data-contrast="auto"><span data-ccp-parastyle="Body text 1 - left" data-ccp-parastyle-defn="{"ObjectId":"17e1583d-7a30-5427-ad94-0e50c6e091f9|1","ClassId":1073872969,"Properties":[469777841,"Lato",469777844,"Lato",469769226,"Lato,Aptos",268442635,"16",335551547,"14345",335559740,"260",201341983,"1",335559739,"0",201342446,"1",201342447,"1",201342448,"1",201342449,"1",469777842,"Aptos",469777843,"Aptos",201341986,"1",469775450,"Body text 1 - left",201340122,"2",134234082,"true",134233614,"true",469778129,"Bodytext1-left",335572020,"1",335559685,"900",335559737,"1010",469778324,"Normal"]}">As a Customer Success Associate (CSA), you will be accountable for managing the customer experience and satisfaction of managed services delivery to a mid-tier set of client accounts and for the overall service relationship</span><span data-ccp-parastyle="Body text 1 - left">. </span><span data-ccp-parastyle="Body text 1 - left">You will promote the continuous improvement of productivity, service quality, and customer satisfaction, while focusing on customer retention and helping customers receive the </span><span data-ccp-parastyle="Body text 1 - left">optimal</span><span data-ccp-parastyle="Body text 1 - left"> value of services delivered.</span></span><span data-ccp-props="{"201341983":1,"335559685":900,"335559737":1010,"335559739":0,"335559740":260}"> </span></span></p> <hr> <p style="text-align: center; line-height: 1.1;"><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif;"><strong><span style="font-size: 10pt;"><span class="EOP Selected SCXW117280083 BCX0" data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559685":900,"335559737":1010,"335559740":260}">Your Impact</span></span></strong></span></p> <hr> <p style="line-height: 1.1;"><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif;"><strong><span style="font-size: 10pt;"><span data-contrast="none"><span data-ccp-parastyle="Body text 1 - left" data-ccp-parastyle-defn="{"ObjectId":"17e1583d-7a30-5427-ad94-0e50c6e091f9|1","ClassId":1073872969,"Properties":[469777841,"Lato",469777842,"Calibri",469777844,"Lato",469769226,"Lato,Calibri",268442635,"16",335559740,"260",201341983,"1",335551550,"1",335551620,"1",201342446,"1",201342447,"1",201342448,"1",201342449,"1",469777843,"Calibri",201341986,"1",469775450,"Body text 1 - left",201340122,"2",134234082,"true",134233614,"true",469778129,"Bodytext1-left",335572020,"1",335559685,"900",335559737,"1010",469778324,"Body text 1 - justify"]}">The essential functions of this position include:</span></span><span data-ccp-props="{"201341983":1,"335551550":1,"335551620":1,"335559685":900,"335559737":1010,"335559740":260}"> </span></span></strong></span></p> <ul> <li style="font-size: 10pt; color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span data-contrast="none"><span data-ccp-parastyle="Body text 1 - left" data-ccp-parastyle-defn="{"ObjectId":"17e1583d-7a30-5427-ad94-0e50c6e091f9|1","ClassId":1073872969,"Properties":[469777841,"Lato",469777844,"Lato",469769226,"Lato,Aptos",268442635,"16",335551547,"14345",335559740,"260",201341983,"1",335559739,"0",201342446,"1",201342447,"1",201342448,"1",201342449,"1",469777842,"Aptos",469777843,"Aptos",201341986,"1",469775450,"Body text 1 - left",201340122,"2",134234082,"true",134233614,"true",469778129,"Bodytext1-left",335572020,"1",335559685,"900",335559737,"1010",469778324,"Normal"]}">Establish a trusted and strategic partner relationship with each assigned client; drive continued value of </span><span data-ccp-parastyle="Body text 1 - left">ePlus</span><span data-ccp-parastyle="Body text 1 - left"> products and services</span></span><span data-ccp-props="{"201341983":1,"335559685":1440,"335559739":0,"335559740":260}"> </span></span></li> <li style="font-size: 10pt; color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span data-contrast="none"><span data-ccp-parastyle="Body text 1 - left">Hold regular client meetings to review incidents, changes, and address specific customer needs and co