<hr> <p style="text-align: center; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><strong>Overview</strong></span></p> <hr> <p style="line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><strong>*Shift: Monday–Friday: 6AM EST – 3PM EST</strong></span></p> <p style="line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">We are seeking a highly skilled Network Engineer to join our Managed Services team. In this role, you will provide expert-level network and systems support for our clients in a fast-paced, client-facing environment. The ideal candidate will bring a strong blend of Enterprise and Service Provider networking experience, with deep expertise in investigating and troubleshooting complex network infrastructures. This individual is a proactive problem-solver with advanced technical skills, a customer-first mindset, and a passion for delivering exceptional service and operational excellence.</span></p> <hr> <p style="text-align: center; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><strong>Your Impact</strong></span></p> <hr> <p style="line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><strong>The essential functions of this position include:</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Deliver high-quality network and systems support within a Managed Services Center.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Provide full lifecycle systems support for clients, including implementation, troubleshooting, diagnosis, and resolution of complex issues.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Own issues end-to-end until successful resolution is achieved.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Maintain advanced, up-to-date technical expertise in networking technologies.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Communicate clearly and professionally with clients and internal stakeholders.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Accurately document all incidents, troubleshooting steps, and resolutions in the ticketing system.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Demonstrate strong attention to detail and ownership in all tasks.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Collaborate effectively in a team environment while also working independently with minimal supervision.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Participate in on-call rotation.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Lead and manage assigned technical projects.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Multi-task effectively while prioritizing workload in a dynamic setting.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Maintain a customer-focused, results-driven attitude at all times.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Troubleshoot, isolate, and resolve both common and highly complex network/systems problems, independently or as part of a team.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);">Perform other duties as assigned.</span></li> </ul> <hr> <p style="text-align: center; line-