<p style="text-align: center; line-height: 1.1;"><strong><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Overview</span></strong></p> <hr> <p style="line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>*Candidates must be located in or near the Sterling, Virginia area with a willingness to work on-site Monday-Friday 9am-6pm*</strong></span></p> <p style="line-height: 1.1;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">As a Returns Analyst I, you will be responsible for researching difficult, unusual and case sensitive returns issues, resolving post-shipment issues and managing customer product returns. You will assist with the customer order process and order edits, assisting with RMA inventory counts and managing additional operations projects, as necessary.</span></p> <hr> <p style="text-align: center; line-height: 1.1;"><strong><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Your Impact</span></strong></p> <hr> <p style="line-height: 1.1;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">The essential functions of this position include:</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Obtain vendor return approvals</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Qualify and manage customer return requests</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Work with your manager, upper management, outside vendors to resolve issues</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Identify issues impacting business process and revenue, escalate them to and through the proper channels</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Conduct quarterly inventory counts</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Create new purchase orders and sales orders to allow the Invoicing department to bill customers</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Work with internal departments in preventing and resolving customer issues</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Ensure material availability; coordinate with sales team, vendors, and customer to schedule/process freight shipments and pickups</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Work with warehouse personnel to help identify and resolve warehouse issues</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Work in warehouse management system to process returns</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Manage physical handling of returned goods</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Research and resolve post shipment issues such as short shipments, over-shipments, lost or damaged shipment</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Edit customer orders, as needed</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Work with configuration team on internal warranty returns</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Manage other projects and additional responsibilities, as needed</span></li> </ul> <hr> <p style="text-align: center; line-height: 1.1;"><strong><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Qualifications</span></strong></p> <hr> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Minimum of one year of customer service experience</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">4-year degree is preferred, or equivalent experience</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-size: 10pt; font-famil