<p style="line-height: 1.1;"> </p> <hr> <p style="text-align: center; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><strong>Overview</strong></span></p> <hr> <p style="line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">The<strong> </strong>Senior Business Analyst provides senior-level analytical support across the commercial lifecycle for our technology services portfolio, including professional, managed, security, and related services—from prospecting and presales through contracting, implementation, renewals, and ongoing performance management. This role serves as a strategic analytical partner to service leadership, Sales Operations, and other stakeholders. The analyst develops scalable reporting and analytical models that clarify deal objectives, strengthen recurring revenue and profitability, and help leaders make informed business decisions and provides end-to-end visibility across the services lifecycle to improve revenue predictability, backlog, utilization, customer outcomes, and profitability.</span></p> <hr> <p style="text-align: center; line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0);"><strong>Your Impact</strong></span></p> <hr> <p style="line-height: 1.1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>The essential functions of this role include but are not limited to the following:</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Business Analysis & Requirements: Gather requirements, define metrics, map processes, and translate business needs into reporting solutions. </span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Executive Communication: Present performance trends, risks, and recommendations to senior leadership.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Business & Deal Analysis: Evaluate pricing, costs, margins, contract value, licensing, and deal profitability with the deal desk.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Services Lifecycle Performance: Analyze end-to-end services performance, identifying handoff gaps, risks, and improvement opportunities.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Capacity & Demand Planning: Build capacity models to align skills and labor supply with backlog, demand forecasts, and resource needs.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Recurring Revenue & Retention: Develop reporting for NRR, GRR, churn, logo retention, customer performance, and FinOps metrics.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Field Operations & FP&A Partnership: Align services, financial, and sales data to support integrated analysis and business decisions.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Services Forecasting & Revenue Performance: Forecast bookings, backlog, revenue, and margin; identify risks impacting revenue realization.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Operational & Presales Analytics: Deliver analytics for complex opportunities, including security services and procurement-to-implementation engagements.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Renewals & Consumption Insights: Develop renewal and consumption models that drive actionable business recommendations.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Dashboard Development & Automation: Create executive dashboards and automate reporting using Power BI, Tableau, SQL, Excel, and related tools.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">CRM & Data Quality: Improve data quality, validation, forecasting accuracy, and reporting integrity within Microsoft Dynamics CRM.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Cross-Functional Partnership: Collaborate with sales, finance, delivery, procurement, legal, and leadership on commercial and operational initiatives.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-f