<p style="text-align: center;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Overview</strong></span></p> <hr> <p style="line-height: 1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>*Candidates must be located in or near the Chesapeake, Virginia area* </strong></span></p> <p style="line-height: 1;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>*This position is onsite at the Chesapeake Regional Hospital locations*</strong></span></p> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Shift: Friday - Tuesday 7am - 3:30pm EST</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">As a Service Desk Analyst I, you will be responsible for answering technical support calls and responding to emails from our customers, providing Level 1 technical assistance directly to the ePlus customer base. You will provide accurate and efficient problem diagnosis, description and tracking through resolution.</span></p> <hr> <p style="text-align: center;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Your Impact</strong></span></p> <hr> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">The essential functions of this position include:</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Provide consistently excellent customer service to our customers</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Work in a team-centric environment and participate positively with the team</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Respond to customer inquiries in person, electronically and via phone as needed</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Effectively communicate with the customer throughout the lifecycle of each service event</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Troubleshoot, problem solve, coordinate, and resolve customer issues and technical problems</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Assist with emergency, high-priority Service Recovery and escalation resolutions</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Document, track, and monitor problems to ensure timely resolutions</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Update and maintain relevant issue/ticketing tracking systems appropriately</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Provide support for team members, as needed</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Being a strong individual contributor</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Willingness to work the assigned shift: (Friday - Tuesday 7am-3:30pm)</span></li> </ul> <hr> <p style="text-align: center;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Qualifications</strong></span></p> <hr> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Internal Control responsibilities vary by role and are subject to change. Please discuss your individual internal control responsibilities with your immediate supervisor on a regular basis.</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Handle confidential matters and information professionally</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Conduct business in a professional, competent, and ethical manner</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Adherent to corporate policies and procedures</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Strong verbal communication skills</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: