<hr> <p style="text-align: center;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>O<span style="color: rgb(0, 0, 0);">verview</span></strong></span></p> <hr> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong><span style="color: rgb(0, 0, 0);">*Candidates must be located in or near Chandler, Arizona with the willingness to work on-site 5 days a week*</span></strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">As a Sr. Configuration Center Technician, you will serve as a key contributor to the configuration team by leading onsite Imaging Services, Kitting Services, Rack/Stack services, Asset Tagging Services, and Device Staging Services. You will be responsible for working on multi-customer, multi-vendor configuration projects as an individual or part of a team. The Sr. Configuration Center Technician works to ensure configuration projects are delivered on-time, within budget and at 100% accuracy. This position may work closely with the Project Management Team(s) and Warehouse Team to ensure project goals are met.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">From strategy to fulfillment to managed services, our engineering centric solutions enable our clients to realize what it means for technology to do more.</span></p> <hr> <p style="text-align: center;"><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Your Impact</strong></span></p> <hr> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="color: rgb(0, 0, 0);">The essential functions of this position include:</span></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Advanced knowledge of performing imaging services of desktops and laptops via SCCM, MS AutoPilot, and/or Symantec Ghost</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Advanced knowledge of SCCM processes and procedures and workflows</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Advanced knowledge of MS Intune and Autopilot, as well as other MDM solutions</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Advanced knowledge with CLI/GUI configuration on routers and switches across multiple OEMs</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Provide remote access to other ePlus engineers and/or customers as needed</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Lead efforts for installing hardware into rack cabinets, following detailed rack elevation diagrams</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Lead efforts for following cabling diagrams, installing network cables from servers to top of rack switches within a rack/cabinet</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Advanced knowledge regarding different types of transceivers, network cables, and power cables</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Train and lead Associates and Technicians in troubleshooting efforts and perform remediation repairs</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Develop and maintain comprehensive, step-by-step configuration procedures to guide Configuration Center personnel in executing customer project configurations accurately and consistently.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Work within a ticketing system to perform tasks</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Serve the customer to ePlus’ standards</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Organized and responsive to both customer facing emails and internally within ePlus</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Work with multiple departments to solve problems</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Internal Control responsibilities vary by role and are subject to