Head of Customer Success

<p><strong><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Firmus Technologies</span></span></strong> <span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Firmus Technologies is a global </span><span data-ccp-parastyle="No Spacing">leader</span><span data-ccp-parastyle="No Spacing"> pioneering the development </span><span data-ccp-parastyle="No Spacing">and operation of efficient AI infrastructure across Asia Pacific. </span></span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Founded in Australia in 2019, our mission is to create the most efficient AI infrastructure by </span></span><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">combining </span><span data-ccp-parastyle="No Spacing">cutting-edge</span><span data-ccp-parastyle="No Spacing"> technology with a steadfast commitment to sustainability. At Firmus, we are unique in our approach. We design, build, and </span><span data-ccp-parastyle="No Spacing">operate</span><span data-ccp-parastyle="No Spacing"> a new class of digital </span></span><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">infrastructure – the AI Factory. Through our model-to-grid technology approach, we have pushed the boundaries of multi-generational liquid cooling systems, energy management, AI software orchestration, and construction. For our customers, this approach allows us to make every watt count and deliver low-cost AI tokens globally.</span></span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p> <p><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p> <p><strong><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Firmus AI Cloud</span></span></strong><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">Our large-scale GPU cloud platform, Firmus AI Cloud, is purpose-built to deliver energy-efficient AI </span><span data-ccp-parastyle="No Spacing">compute</span><span data-ccp-parastyle="No Spacing"> at scale to customers.</span></span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">It empowers developers, enterprises, educational institutions, and government users to train and deploy AI models with unmatched efficiency and cost savings. With an ever-growing suite of services and applications, we are committed to delivering a cloud experience that is market-leading, proprietary, and built to scale.</span></span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p> <p><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Role Summary</span></span></strong><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="none"><span data-ccp-parastyle="No Spacing">Firmus is executing one of the most ambitious AI </span><span data-ccp-parastyle="No Spacing">infrastructure</span><span data-ccp-parastyle="No Spacing"> </span><span data-ccp-parastyle="No Spacing">build-outs</span><span data-ccp-parastyle="No Spacing"> in the world — creating entirely new markets for sovereign AI compute, and scaling to become one of the most prolific AI infrastructure companies globally. As customers move from committed capacity to live production, Firmus AI Cloud is the platform experience that </span><span data-ccp-parastyle="No Spacing">determines</span><span data-ccp-parastyle="No Spacing"> whether that scale translates into real customer value. </span></span></p> <p><span data-contrast="none"><span data-ccp-parastyle="No Spacing">The Head of Customer Success is the single accountable owner for </span><span data-ccp-parastyle="No Spacing">Firmus's</span><span data-ccp-parastyle="No Spacing"> customer success function on Firmus AI Cloud — building and leading a team of Customer Success Managers who own the complete customer lifecycle, from pre-deployment onboarding through migration, </span><span data-ccp-parastyle="No Spacing">hypercare</span><span data-ccp-parastyle="No Spacing">, go-live, </span><span data-ccp-parastyle="No Spacing">optimisation</span><span data-ccp-parastyle="No Spacing">, and long-term retention. This is a </span><span data-ccp-parastyle="No Spacing">Director</span><span data-ccp-parastyle="No Spac