<p><span style="font-size: 12pt;"><strong>About the Role</strong></span></p> <p><span style="font-size: 12pt;">Forter seeks a highly skilled, motivated Senior Full-Stack Engineer II to join the Customer Experience Offerings (CXO) team. This team delivers and scales Forter's core offerings and agentic experiences, creating smart automation for customers to confidently understand, configure, and optimize their journey.</span></p> <p><span style="font-size: 12pt;">Part of the Customer Experience group, this high-impact, hands-on role involves working across the full application stack - backend (Node.js, TypeScript), frontend (React, Next.js) and data pipelines. The ideal candidate has deep expertise in fullstack development, large-scale data stores, data models, and high-throughput infrastructure. As a Senior II, you will be a technical leader within the CXO team: owning complex initiatives end-to-end, raising the architectural and quality bar within your domain, mentoring peers, and partnering with cross teams to drive real customer impact. We're investing heavily in Agentic AI and you'll be a central force in shaping how we build it.</span></p> <p><span style="font-size: 12pt;">If you thrive on technical ownership, have a track record of setting the quality and architecture bar for a team, and are energized by building experiences that bring real value to customers - we'd love to meet you.</span></p> <p><strong style="font-size: 12pt;">What You’ll Be Doing</strong></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Act as the go-to technical expert across one or more core areas of the CXO platform, setting the standard for code quality, maintainability, and architecture for the team.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Drive technical decision-making on complex, mission-critical systems. Lead design reviews for large-scale initiatives and contribute to all major architectural decisions within your domain.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Own and deliver large, cross-system initiatives, handling open-ended problems with ambiguity. Define key success metrics and measure project impact post-delivery.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proactively identify and drive improvements to system costs, scale, and operational stability.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proactively engage with customers to understand their needs, document pain points and suggestions, and drive improvements that benefit multiple teams.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Improve team processes: identify gaps in documentation, design/code review practices, and onboarding; propose and lead adoption of improvements.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Think like a product owner: proactively identify opportunities to improve the customer experience from quality-of-life improvements to impactful new capabilities and bring them to the roadmap.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>Who Are You?</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">7+ years of experience as a software engineer, with deep expertise in full-stack development, including strong command of modern backend technologies (Node.js, TypeScript) and frontend frameworks (e.g., React, Next.js).</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Demonstrated track record as a go-to technical expert: you have led complex multi-system initiatives, set architectural standards, and influenced technical direction across teams.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience building customer-facing products and working closely with product managers and customer facing stakeholders. You think instinctively about user impact - not just technical correctness.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Hands-on production experience operating data systems at high scale - <strong>billions of records</strong>. </span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">You are comfortable working with Redis, Kafka, SQS, Elasticsearch, MySQL, and Snowflake. You know how to design efficient data-access layers, work with sharded and partitioned systems, optimize schema and query performance under load, and build reliable ingestion and transformation pipelines.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong familiarity with cloud-native environments. AWS experience is a significant advantage.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience building products or workflows powered by LLMs or Agentic AI.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience enabling and mentoring engineers on your team.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Excellent communication and collaboration skills. You can discuss architecture with engineers, align on roadmap with product managers, and explain tradeoffs to non-technical stakeholders.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience using modern AI development tools such as Claude, GitHub Copilot, or sim