Head of Client Delivery (Client Success, Implementations & AI Solutions) Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our clients is hiring a Head of Client Delivery to lead the complete post-sales client lifecycle—from onboarding and implementation to adoption, expansion, and long-term client success. This is a senior, hands-on leadership role where you’ll be responsible for ensuring clients successfully implement AI-driven solutions, realize measurable business outcomes, and receive an exceptional delivery experience. You’ll serve as the primary owner of delivery quality, operational excellence, client satisfaction, and long-term account health while partnering closely with Sales, Product, Engineering, and Client Success teams. This is not purely a management role. You’ll remain actively involved in client implementations, escalations, process development, and strategic delivery initiatives. What You’ll Own Client Delivery & Implementations • Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding, implementation, adoption, and expansion. • Develop structured onboarding plans, implementation roadmaps, and adoption strategies. • Oversee multiple concurrent client implementations while ensuring quality, timelines, and successful outcomes. • Drive measurable business value through effective delivery execution. Client Success & Strategic Partnership • Serve as the executive owner for client satisfaction and delivery success. • Build trusted relationships with executive, operational, and technical stakeholders. • Guide clients through implementation decisions, workflow optimization, and adoption planning. • Lead complex client escalations and proactively drive successful resolutions. Technical Delivery & GTM Collaboration • Partner with Sales, Product, Engineering, and Client Success teams throughout implementation. • Translate client business objectives into scalable technical and operational execution plans. • Ensure AI workflows, automations, and system integrations support client goals. • Align delivery processes with scalable internal best practices. Process Development & Operational Excellence • Build and continuously improve onboarding playbooks, implementation frameworks, and delivery workflows. • Identify risks early and proactively mitigate implementation challenges. • Create scalable systems that improve delivery consistency and operational efficiency. • Use client feedback and performance metrics to refine processes. Leadership & Cross-Functional Collaboration • Collaborate closely with Client Success, Product, Sales, and Engineering leadership. • Support retention, expansion, and long-term customer success strategies. • Provide operational insights that influence product development and service improvements. • Help scale the overall Client Delivery organization. What Makes You a Strong Fit • Strategic leader with a hands-on execution mindset. • Strong ownership and accountability. • Excellent client-facing communication skills. • Comfortable engaging both technical and non-technical stakeholders. • Proactive problem solver with strong escalation management experience. • Passionate about client outcomes, adoption, and operational excellence. • Able to build scalable systems in high-growth environments. Required Experience & Skills Experience • Senior-level experience in: • Client Success • Solutions Engineering • Technical Account Management • GTM Engineering • Implementation Leadership • Proven success managing enterprise or high-value client relationships. • Experience leading complex implementations and post-sales delivery programs. Technical Knowledge • Strong understanding of: • Modern GTM technology stacks • Workflow automation • AI-enabled business processes • Experience coordinating technical implementations and operational workflows. Leadership & Communication • Excellent stakeholder management and executive communication skills. • Strong operational leadership and project management capabilities. • Experience managing multiple client implementations simultaneously. • Exceptional problem-solving and risk management skills. Nice-to-Have • Experience working with: • ChatGPT • Claude • Clay • AI automation platforms • Background scaling: • Client Delivery • Customer Success • Onboarding • Professional Services • Experience supporting: • Workflow automations • CRM implementations • Technical integrations • Experience in: • SaaS • AI startups • High-growth technology companies Education • Bachelor’s degree in: • Business • Engineering • Computer Science • Related field preferred • Relevant certifications or advanced professional training are a plus. What a Typical Day Looks Like • Review active client onboarding and implementation projects. • Meet with clients to align on goals, timelines, and adoption strategies. • Partner with Product, Engineering, and Sales teams to resolve implementation challenges. • Manage escalations and proactively address delivery risks. • Improve onboarding playbooks and operational workflows. • Monitor adoption metrics, client health, and delivery performance. In short: You ensure clients successfully implement, adopt, and maximize value from AI-driven solutions while building scalable delivery systems that support long-term business growth. Key Metrics for Success (KPIs) • Client onboarding and implementation success. • Time-to-value and product adoption. • Client satisfaction and retention. • Long-term account health and expansion. • Reduction in implementation delays and escalations. • Operational efficiency and delivery scalability. Why Join Us? • Lead client delivery for cutting-edge AI solutions. • Directly influence client success, retention, and long-term growth. • Partner closely with executive leadership and cross-functional teams. • Build scalable delivery operations in a high-growth environment. • Fully remote work environment with significant leader