<div class="content-intro"><p><strong>About Pallet </strong></p> <p>Pallet is building AI Agents to transform the physical economy, a $12 trillion global TAM. We’ve raised $50M from top investors, including General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures. </p> <p>Our mission is to increase the efficiency of the global supply chain by automating the manual workflows that slow supply chain teams down. Our flagship platform provides end-to-end visibility, and control.</p> <p>As companies across the physical economy look to drive efficiency, many are turning to Pallet to lead the way. With deep supply chain expertise and cutting-edge AI capabilities, we’re positioned to build the next $10B company powering the physical economy.</p> <p>Join us and work alongside leaders from Google, DoorDash, YC, and more to shape the future of supply chain technology.</p></div><p><strong>The role in one paragraph</strong></p> <p>You sit in the Strategy and Ops team and own the growth problems that decide whether Pallet becomes a generational company. You report to Ryan Gu, our Chief of Staff, and work closely with Sushanth Raman, our CEO. In practice, you're close to the decisions that set direction.</p> <p><strong>Why this role exists.</strong> Sushanth has been doing most of this himself. Channel partnerships, value-based pricing, investor and advisor networks, executive relationships — these have been the CEO's own projects, run out of his calendar. That no longer scales. You're not hired into a function someone else defined; you're taking handoff of the CEO's highest-leverage work, alongside Ryan and the rest of the Strategy and Ops team.</p> <p><strong>Reporting & exposure</strong></p> <table> <tbody> <tr> <td> <p>Works closely with</p> </td> <td> <p>Sushanth Raman (CEO), Abbey Garwin (VP of Global Sales), Jeff Zhao (Head of Product), Austin Zheng (Head of Finance), Nilkanth Patel (CTO)</p> </td> </tr> <tr> <td> <p>Investor exposure</p> </td> <td> <p>Our investor network is part of the growth surface. You'll meet people at General Catalyst, Bessemer, and Bain Capital Ventures through partnership work and events.</p> </td> </tr> <tr> <td> <p>Location</p> </td> <td> <p>San Francisco (FiDi) onsite Mon–Fri</p> </td> </tr> </tbody> </table> <p><strong>What the work actually looks like</strong></p> <p>Here's the real mix from someone about a month into this seat. Treat it as a picture of the territory, not a job spec — the split will shift with your strengths and what the company needs that quarter.</p> <p><strong>Business value and pricing</strong></p> <ul> <li>Pricing, business case development and sales enablement</li> </ul> <p><strong>Executive support, strategy, and internal leverage</strong></p> <ul> <li>Running our executive & partnership network, help run events and strategies for product and commercial strategy as well as helping to build the GTM engine.</li> </ul> <p><strong>What good looks like at the end of a quarter:</strong> new partners sourced and activated, a pricing or business-case change that shows up in closed deals, and multiplying the potential output of our commercial and deployment teams.</p> <p><strong>What this role is not</strong></p> <p>"Strategy and operations" means twenty different things at twenty different companies, so we're explicit here.</p> <ul> <li>Not a research function. </li> <li>Not account management. </li> <li>Not fully defined, on purpose. </li> </ul> <p><strong>Why Pallet, and why now</strong></p> <ul> <li><strong>The market.</strong> The physical economy is a $12T global industry running on manual workflows. We're rebuilding the operation layer with AI agents.</li> <li><strong>Talent density.</strong> You'd work next to people who were early at DoorDash, Google/Nest, Ramp, Scale, AtoB, Assembled, and Verkada, plus MIT supply chain and McKinsey alumni.</li> <li><strong>The window.</strong> Outsized influence over product, GTM, and company trajectory only exists for a short stretch of a company's life.</li> </ul> <p><strong>How your career scales here</strong></p> <p>We're flat and we promote from within. We care about slope, ownership, and impact; not ladders or tenure. </p> <ul> <li>Nilkanth Patel: IC → Head of Product Engineering → CTO</li> <li>Jeff Zhao: first business hire → Head of Deployments/Product</li> <li>Austin Zheng: Chief of Staff → Head of Finance</li> <li>Grace Turner: first recruiter → Head of Talent</li> </ul> <p>Realistic paths from this seat: Head of Growth, Head of Partnerships, Head of Pricing and Business Value, or GM of a product line. Which one depends on which part of the work you make yours.</p> <p><strong>Compensation</strong></p> <ul> <li>Base: $150,000-225,000 plus equity and full benefits</li> </ul> <p><strong>Interview process</strong></p> <ol> <li>Chat with Grace Turner, Head of Talent — 30 min</li> <li>Business case conversation with Ryan Gu, Chief of Staff — 45–60 min</li> <li>Short Excel modeling exercise, on your own time</li> <li>Final interv