<div class="content-intro"><h3><strong>A</strong><strong>BOUT TIDE</strong></h3> <p>At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.</p> <p>Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.</p> <p>Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.</p> <p><strong>Tide facts:</strong></p> <ul> <li>Tide is available for UK, Indian, German and French SMEs</li> <li>Over 2 million members globally and rapidly growing</li> <li>Over $300 million raised in funding</li> <li>3,000 Tideans globally</li> <li>Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026</li> <li>We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg</li> </ul></div><p></p> <p><strong>ABOUT THE TEAM:</strong><br>The SRE team is part of Platform Engineering. Its mission is to own the reliability system: the standards, tooling, and platform services that determine how reliable Tide is by default. We measure success by SLO attainment and the reliability our members experience.<br> <br><strong>ABOUT THE ROLE:<br></strong>Tide is hiring an Engineering Manager to lead the SRE team that owns our reliability system.<br>As an Engineering Manager, SRE, you will:</p> <ul> <li>Lead: Hire, coach, and set clear goals for the SRE team.</li> <li>Define SLOs: Agree SLOs with service owners and run the error budget policy.</li> <li>Own observability: Run the observability platform 24/7 in production, including SLOs and platform alerting.</li> <li>Release safely: Build deployment guardrails such as canary rollouts and auto-rollback.</li> <li>Build resilience: Detect partner degradation early with synthetic monitoring and vendor scorecards.</li> <li>Remove toil: Automate manual incident work, such as recording incident timelines and drafting status updates.</li> <li>Fix systemically: Turn post-mortem findings and incident patterns into cross-cutting platform fixes.</li> <li>Measure outcomes: Track SLO attainment and member-facing reliability metrics.</li> <li>Support: Advise product engineering teams on reliability. </li> </ul> <p><br><strong>WHAT WE ARE LOOKING FOR:</strong></p> <ul> <li>An Engineering Leader with a strong engineering mindset who simplifies problems and looks for optimal solutions</li> <li>A Professional who wants to own real systems in production and be measured on outcomes</li> <li>10+ years in software engineering or infrastructure engineering roles</li> <li>3+ years in engineering leadership roles</li> <li>Strong knowledge of SLIs, SLOs, SLAs, and error budgets</li> <li>Hands-on experience instrumenting Java, Python, and Go services with OpenTelemetry</li> <li>Experience using Terraform</li> <li>Working knowledge of Kubernetes, AWS, and Java</li> <li>Experience with canary rollouts, auto-rollback, and auto-scaling</li> <li>Knowledge of reliability patterns such as retries, backoffs, DLQs, the transactional outbox, and feature flags</li> <li>The ability to plan, prioritise, and manage expectations, particularly during incidents and retrospectives</li> <li>Experience running blameless retrospectives that uncover the root cause of complex issues</li> </ul> <p><strong>OUR TECH STACK:</strong></p> <ul> <li>Cloud: AWS and Kubernetes</li> <li>Infrastructure as code: Terraform</li> <li>Observability: OpenTelemetry and Coralogix</li> <li>Service catalogue: Backstage</li> <li>Backend: Java, Python, and Go</li> <li>Delivery: Canary rollouts, auto-rollback, auto-scaling, and feature flags</li> </ul> <p><strong>WHAT YOU’LL GET IN RETURN:</strong></p> <ul> <li>Remote first</li> <li>25 days of paid annual leave</li> <li>3 paid days off for volunteering or L&D activities</li> <li>Private Health Insurance</li> <li>Mental Health Support Platform</li> <li>FitPass</li> <li>Family and friendly leave (according to statutory)</li> <li>Personal L&D budget</li> <li>Share Options</li> </ul> <p><br><strong>TIDEAN WAYS OF WORKING</strong></p> <p>At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. </p> <p>While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of communit