IT Support Specialist (f/m/d)

<p><strong>Mission Brief </strong></p> <p><span class="TextRun SCXW243318823 BCX0" lang="DE-DE" data-contrast="auto"><span class="NormalTextRun SCXW243318823 BCX0">As an <strong>IT Support </strong></span><strong><span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">Specialist</span></strong><span class="NormalTextRun SCXW243318823 BCX0">, </span><span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">you</span><span class="NormalTextRun SCXW243318823 BCX0"> will </span><span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">provide</span><span class="NormalTextRun SCXW243318823 BCX0"> Level 1 and Level 2 </span><span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">technical</span><span class="NormalTextRun SCXW243318823 BCX0"> support to internal and external </span><span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">users</span><span class="NormalTextRun SCXW243318823 BCX0">, </span><span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">ensuring</span><span class="NormalTextRun SCXW243318823 BCX0"> minimal </span><span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">disruption</span><span class="NormalTextRun SCXW243318823 BCX0"> to </span><span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">daily</span> <span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">operations</span><span class="NormalTextRun SCXW243318823 BCX0">. This </span><span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">role</span> <span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">involves</span> <span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">troubleshooting</span> <span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">hardware</span><span class="NormalTextRun SCXW243318823 BCX0">, </span><span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">software</span><span class="NormalTextRun SCXW243318823 BCX0">, and network </span><span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">issues</span><span class="NormalTextRun SCXW243318823 BCX0">, </span><span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">managing</span> <span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">user</span> <span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">accounts</span><span class="NormalTextRun SCXW243318823 BCX0">, </span><span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">supporting</span> <span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">enterprise</span> <span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">applications</span><span class="NormalTextRun SCXW243318823 BCX0">, and </span><span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">contributing</span><span class="NormalTextRun SCXW243318823 BCX0"> to IT </span><span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">projects</span><span class="NormalTextRun SCXW243318823 BCX0"> and </span><span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">documentation</span><span class="NormalTextRun SCXW243318823 BCX0">. </span><span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">You</span><span class="NormalTextRun SCXW243318823 BCX0"> will </span><span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">collaborate</span> <span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">closely</span> <span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">with</span><span class="NormalTextRun SCXW243318823 BCX0"> IT, </span><span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">cybersecurity</span><span class="NormalTextRun SCXW243318823 BCX0">, </span><span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">procurement</span><span class="NormalTextRun SCXW243318823 BCX0">, and </span><span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">infrastructure</span> <span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">teams</span><span class="NormalTextRun SCXW243318823 BCX0"> to </span><span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">maintain</span><span class="NormalTextRun SCXW243318823 BCX0"> a </span><span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">secure</span><span class="NormalTextRun SCXW243318823 BCX0"> and </span><span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">efficient</span><span class="NormalTextRun SCXW243318823 BCX0"> IT </span><span class="NormalTextRun SpellingErrorV2Themed SCXW243318823 BCX0">environment</span><span class="NormalTextRun SCXW243318823 BCX0">.</span></span><span class="EOP Selected SCXW243318823 BCX0" data-ccp-props="{}"> </span></p> <p><strong>Your role in our Space Mission</strong></p> <ul> <li><span data-contrast="auto">Serve as the first point of contact for technical support via phone, email, Teams, remote desktop, and ticketing systems (e.g., Jira)</span><span