General Manager - Delivery Operations

<div class="content-intro"><h3><strong>About Us</strong></h3> <p>Odeko is the all-in-one operations and technology partner to more than 20,000 independent coffee shops, cafes and other food establishments.</p> <p>Through the Odeko web portal and mobile app, customers can purchase supplies from hundreds of national and local brands, track ordering trends, finance equipment, and access insurance. Customers that use Odeko can increase their revenue, reduce their environmental footprint, and save significantly on their cost of goods and time spent on vendor management. </p> <p>Odeko is on a mission to continuously develop technology to champion your neighborhood cafes, coffee shops, and other independent F&B establishments.</p> <p>Local coffee shops and cafes are the backbone of any given community, and we’re here to help manage the day-to-day tasks with a platform so intuitive, it’s kinda like magic.</p> <p>The Odeko team is diverse, passionate, and innovative. Our 400+ employees are spread across numerous departments and business lines, but are single-minded in our mission to develop technology to support the many needs of our customers. We believe that small businesses need support now more than ever, and that Odeko is uniquely positioned to provide that support.</p> <p> </p></div><p>The General Manager, Delivery Operations owns the complete delivery outcome for our flagship Moonachie, NJ warehouse — Fleet, Personal and Food Safety; delivery success, on-time performance, dispatch reliability, driver productivity, and the customer delivery experience — across both Day and Night shifts under the site's single threaded owner  (STO) model. The General Manager, Delivery Operations drives results through the Day and Night Delivery AGMs, owns site-wide Driver Safety and Training strategy, leads major delivery initiatives, and represents EWR1 in network-level delivery conversations — while modeling servant leadership that enables AGMs to own their shifts.  The GM, Delivery Ops must be able to support and back-up the Sr GM in his/her absence.  Additionally, the GM must share P&L ownership  - to deliver OPEX and EBITDA targets. Our delivery operation is primarily at night and the work schedule for this role will also be primarily working at night.</p> <p><strong>Reports to</strong>: Senior General Manager</p> <p><strong>Direct reports</strong>: AGM, Day Delivery Operations; AGM, Night Delivery Operations; Trainers</p> <p><strong>Travel requirement: </strong>As required </p> <p><strong>Essential Responsibilities:</strong></p> <ul> <li><strong>Safety & Training Ownership:</strong> Directly owns EWR1's driver safety and training function, with Trainers reporting into this role. Liaise with HR, Safety, and Training partners on process improvements to training design and delivery. Evolves the use of Trainers beyond the first two weeks of onboarding into a comprehensive training strategy that incorporates ongoing observation and retraining. The project manages key safety initiatives (e.g., safety stand-up sign-offs, major safety trainings) and owns the site strategy to reduce total recordable incident rate (TRIR) and vehicle incident rate (VIR) within the delivery teams.  Owns telematics and violations compliance in close partnership with Fleet Lead. </li> <li><strong>Delivery Performance & Metric Ownership:</strong> Own the full delivery scorecard  across Day and Night operations, translating the Senior General Manager's annual objectives into concrete strategy executed through the Day and Night AGMs. Propose improvement strategies, secure AGM buy-in, and hold both shifts accountable for delivery success, on-time dispatch, and productivity results.</li> <li><strong>Capital Expenditures:</strong> Reviews with Fleet Lead and Senior General Manager any proposals for capital requests including fleet and equipment.</li> <li><strong>Staffing Management: </strong>Works with Delivery AGMs to ensure shift level staffing plans are sufficient and manage OT within pre-defined budgets and escalates any proposed staffing level changes (increase or decreases) to Senior GM for approval.</li> <li><strong>Food Safety Program: </strong>Own the development and implementation of EWR1's Food Safety program, including flawless MSS execution and a cold-chain improvement strategy, partnering with ICQA/Inbound leadership on execution, compliance and auditing standards. </li> <li><strong>Strategic & Cross-Functional Project Management:</strong> Lead major delivery-focused initiatives (e.g., scan-at-delivery, Burq pilot) from planning through execution at EWR1, and represent EWR1 in network-level delivery strategy and technology direction.</li> <li><strong>Routing Management:</strong> Owns routing standards, configuration/parameter governance, the scenario-testing and optimization roadmap, and vendor/tool relationship and driving key improvements in all routing processes at EWR1.</li> <li><strong>Leadership Model & Shift Coverage:</strong> Models servant leadership toward the AGMs for Delivery Operations — enabling them to own objectives rather than exercising direct floor oversight during overlap shifts.Take a mentoring and modeling approach to after-action review rather than real-time direct correction — with the exception of safety, compliance, and food safety where direct, in-the-moment coaching is always expected to prevent injury or accident.</li> <li><strong>Continuous Improvement & Cross-Functional Problem Solving:</stro