Our client is looking for a Team Leader to manage its operations team within a medical assistance service. The ideal candidate has experience leading teams in a call centre, contact centre, customer service environment, or assistance operations. Main responsibilities • Supervise daily operations, identify improvements, and resolve incidents. • Support team members with complex medical assistance cases and periods of high demand. • Train, coach, motivate, and evaluate team members. • Organise operational planning and optimise staffing and resources. • Monitor productivity, quality, and operational performance indicators (KPIs). • Collaborate with other departments to improve customer experience and service efficiency. • Help achieve productivity targets and control operational costs. • Prepare reports and analyse performance data to support decisions. Requirements Previous experience as a Team Leader, Supervisor, Coordinator, or Team Manager. Experience in a call centre, contact centre, customer service, or assistance operations. Knowledge of operational processes and incident management. Strong communication, organisational, and problem-solving skills. Ability to motivate, develop, and lead a team. Customer-service orientation, accountability, and proactivity. High level of Spanish and English. Benefits Permanent employment contract (contrato indefinido). Full-time position. Intensive morning and/or afternoon shifts. Hybrid working model. Competitive salary plus a language allowance. Employee and family discount programme. International working environment.