agoda · Gurgaon Based Only! (No relocation provided) · Bangkok, Thailand · Gurgaon, Bihar, India · Kuala Lumpur, Malaysia
<div class="content-intro"><p></p> <p><strong>About Agoda</strong></p> <p>At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. </p> <p> </p> <p>Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</p> <p> </p> <p>No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.</p></div><p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">About Agoda</span></span></strong><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you're ready to begin your best journey and help build travel for the world, join us.</span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">About the team</span></span></strong><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">Our Customer Satisfaction & Incident (CSI) team is Agoda's final line of support part of the larger Agoda Customer Experience Group (CEG). We take on the most complex and high-risk customer issues and see them through to a clear resolution, while protecting the trust people place in Agoda. We support customers around the clock and handle critical escalations linked to regulatory matters, media and public relations, requests from senior leaders, supplier and partner complaints, and technical failures.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">As a Team Manager in CSI, you will lead a team of specialists who work with customers, partners, senior executives, and our Public Relations, Technology, Product and Legal teams. You will build a culture of continuous improvement, where your team digs into root causes, understands that every customer's situation is different, and acts early to prevent the next incident.</span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">The </span><span data-ccp-parastyle="heading 3">Opportunity</span></span></strong><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">You are more than a people leader, you are a proactive owner, comfortable juggling many things at once, being the calm, emotionally intelligent guide for a team that works under pressure every day. You will own your team's day-to-day performance and help deliver the wider Agoda and CSI team's goals, working closely with business partners so we succeed together. Everything you do comes back to one aim: the best possible resolution for our customers, based on the worst escalations or situations.</span><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">What </span><span data-ccp-parastyle="heading 3">you'll</span><span data-ccp-parastyle="heading 3"> do:</span></span></strong></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="List Bullet">Coach, </span><span data-ccp-parastyle="List Bullet">mentor</span><span data-ccp-parastyle="List Bullet"> and manage a team</span><span data-ccp-parastyle="List Bullet"> of</span><span data-ccp-parastyle="List Bullet"> CSI specialists, building a culture of excellence, </span><span data-ccp-parastyle="List Bullet">accountability</span><span data-ccp-parastyle="List Bullet"> and continuous learning. </span><span data-ccp-parastyle="List Bullet">Set clear expectations, give regular feedback, </span><span data-ccp-parastyle="List Bullet">manage</span><span data-ccp-parastyle="List Bullet"> performance </span><span data-ccp-parastyle="List Bullet">and </span>&l