<div class="content-intro"><p>Come join the organization that is redefining security for the AI era. As one of the<a href="https://www.wiz.io/blog/100m-arr-in-18-months-wiz-becomes-the-fastest-growing-software-company-ever"> fastest-growing startups ever,</a> we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven<a href="https://www.g2.com/products/wiz-wiz/reviews"> track record of success</a> and a culture that values world-class talent. Not to mention, we're now<a href="https://cloud.google.com/blog/products/identity-security/google-completes-acquisition-of-wiz"> powered by Google</a>, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.</p> <p>Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!</p></div><h4><span data-markdown-start-index="546">Minimum qualifications</span></h4> <ul> <li><span data-markdown-start-index="570">Must be comfortable working 9-6 EST.</span></li> <li><span data-markdown-start-index="608">5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role.</span></li> <li><span data-markdown-start-index="748">2+ years of experience with Cloud technologies (Azure, AWS, GCP).</span></li> <li><span data-markdown-start-index="815">1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications.</span></li> <li><span data-markdown-start-index="945">Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON.</span></li> <li><span data-markdown-start-index="1058">Proficiency with command-line tools and Linux operating system environments.</span></li> <li><span data-markdown-start-index="1136">Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is granted U.S. citizenship; or any individual who is granted U.S. permanent residence (green card holder); or any individual who is granted status as a "protected person") and reside in the contiguous United States.</span></li> </ul> <h4><span data-markdown-start-index="1456">Preferred qualifications</span></h4> <ul> <li><span data-markdown-start-index="1482">Experience with DevOps technologies.</span></li> <li><span data-markdown-start-index="1520">Familiarity with REST APIs or GraphQL.</span></li> <li><span data-markdown-start-index="1560">Knowledge of basic web technologies (e.g., HTTP, HTML, DNS).</span></li> <li><span data-markdown-start-index="1622">Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing).</span></li> <li><span data-markdown-start-index="1727">Understanding of relational databases.</span></li> </ul> <h4><span data-markdown-start-index="1771">About the job</span></h4> <p><span data-markdown-start-index="1784">As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, creating solutions for customers while scaling our support offering using coding and scripting.</span></p> <h4><span data-markdown-start-index="2193">Responsibilities</span></h4> <ul> <li><span data-markdown-start-index="2211">Responsible for technical customer support experience within the Wiz product.</span></li> <li><span data-markdown-start-index="2290">Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams.</span></li> <li><span data-markdown-start-index="2441">Identify cases that require escalation (either technically or strategically).</span></li> <li><span data-markdown-start-index="2520">Create, maintain, and coordinate incident management requests to product or engineering.</span></li> <li><span data-markdown-start-index="2610">Design and implement solutions that scale the support offering through automation.</span></li> <li><span data-markdown-start-index="2694">Participate in on-call rotation for after-hours, holiday, and weekend support coverage.</span></li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-size: 16px;"><span style="font-size: 18px;"><strong><span data-contrast="