<div class="content-intro"><p>Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions. As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle. We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo.</p> <p> </p></div><p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 1">Purpose</span><span data-ccp-parastyle="heading 1"> </span><span data-ccp-parastyle="heading 1">of</span><span data-ccp-parastyle="heading 1"> </span><span data-ccp-parastyle="heading 1">the role</span></span></strong><span data-ccp-props="{"335559685":119,"335559738":1}"> </span></p> <p><span data-contrast="auto"><span data-ccp-parastyle="Body Text">Pico’s Level 1 Support Team </span><span data-ccp-parastyle="Body Text">provide</span><span data-ccp-parastyle="Body Text"> critical front-line support across all aspects of Pico’s infrastructure. Working as a global team, the Level 1 Support team </span><span data-ccp-parastyle="Body Text">are responsible for</span><span data-ccp-parastyle="Body Text"> the </span><span data-ccp-parastyle="Body Text">pro-active</span><span data-ccp-parastyle="Body Text"> monitoring of Pico’s infrastructure, performing initial triage of alerts and inbound support requests, and the creation and assignment of support cases into the Level 2 operational support teams. This is a </span><span data-ccp-parastyle="Body Text">client facing</span><span data-ccp-parastyle="Body Text"> role with a high-level of client </span><span data-ccp-parastyle="Body Text">interaction</span><span data-ccp-parastyle="Body Text"> and the individual will </span><span data-ccp-parastyle="Body Text">be responsible for</span><span data-ccp-parastyle="Body Text"> delivering a high quality of service and support to Pico’s clients. Besides your day-to-day activities, there will also be the opportunity to be involved with internal projects and initiatives. </span></span><span data-ccp-props="{"201341983":0,"335559685":105,"335559740":276}"> </span></p> <p><span data-ccp-props="{"201341983":0,"335551550":6,"335551620":6,"335559685":119,"335559737":315,"335559738":95,"335559740":276}"> </span></p> <p><strong><span data-contrast="auto">Responsibilities and duties </span></strong><em><span data-contrast="auto">(include but not limited to)</span></em><span data-ccp-props="{"335559685":119}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"134233528":true,"335552541":1,"335559685":2026,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Body Text">Continuously </span><span data-ccp-parastyle="Body Text">monitor</span><span data-ccp-parastyle="Body Text"> and respond to incoming events, incidents, and service requests in line with agreed operational procedures.</span></span><span data-ccp-props="{"201341983":0,"335559685":720,"335559737":1288,"335559738":43,"335559740":276}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"134233528":true,"335552541":1,"335559685":2026,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Body Text">Acknowledge, </span><span data-ccp-parastyle="Body Text">prioritise</span><span data-ccp-parastyle="Body Text">, and resolve client incidents and service requests within agreed Operational Level Agreements (OLAs).</span></span><span data-ccp-props="{"201341983":0,"335559685":720,"335559737":1288,"335559738":43,"335559740":276}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"134233528":true,"335552541":1,"335559685":2026,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto"><span data-ccp-parastyle="Body Text">Ensure</span><span data-ccp-parastyle="Body Text"> all incidents and requests are appropriately </span><span data-ccp-parastyle="Body Text">recorded</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">within</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">Pico’s</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">CRM</span><span data-ccp-parastyle="Body Text"> </span><span data-ccp-parastyle="Body Text">system.</span></span><span data-ccp-props="{"201341983":0,"3355