Community Manager - Brazilian Portuguese & English | Remote

<h3><strong>About The Role</strong></h3> <p>You will run daily community operations across Discord. You will keep the community active, safe, and organized through engagement, moderation, events, and structured feedback. You will also support creator and ambassador workflows, including operational queues like tickets and reporting.</p> <p><strong>Shift: </strong>15:00 - 00:00 CET with Sundays and Mondays off</p> <p><strong>What you will do:</strong></p> <ul> <li>Engage daily with community members and keep conversations active and welcoming.</li> <li>Moderate Discord channels, enforce rules consistently, and manage flagged content and reports (warnings, timeouts, bans).</li> <li>Run or support community activities like events, tournaments, streams, and Discord takeovers.</li> <li>Support ambassador workflows: process applications and onboarding, help coordinate activations, and support regional community needs (including exploring new regional communities when relevant).</li> <li>Support creator workflows: process tickets in shared inboxes and application servers and help manage creator requests.</li> <li>Review winner submissions for compliance and execute reward delivery for community and ambassador activities.</li> <li>Track highlights, bugs, sentiment, and risks; escalate through defined internal channels.</li> <li>Contribute to daily community feedback reporting and operational updates.</li> </ul> <h3><strong><span data-contrast="auto">About you</span></strong><span data-ccp-props="{"201341983":0,"335559738":360,"335559739":200,"335559740":276}"> </span></h3> <ul> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">You speak and write <strong>Brazilian Portuguese </strong>at an advanced level (C1 minimum) and <strong>English </strong>at an intermediate level (B2 minimum)</li> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><strong>You are located in</strong>: Argentina, Colombia, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Paraguay, or Peru.</li> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">You have managed online communities before, ideally on Discord.</span></li> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">You have moderated before and can enforce guidelines consistently.</span></li> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">You stay calm in conflict and can de-escalate situations with fairness and clarity.</span></li> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">You are organized and can work through queues (tickets, reports, reward processing) with high accuracy.</span></li> </ul> <p><strong><span data-contrast="auto">Nice to have:</span></strong></p> <ul> <li><span data-contrast="auto">You have supported creator or ambassador programs before.</span></li> <li><span data-contrast="auto">You have run events or livestream support before.</span></li> <li><span data-contrast="auto">You have handled operational queues related to brand protection or policy enforcement.</span></li> </ul> <h3><strong><span data-contrast="auto">Technical requirements</span></strong><span data-contrast="auto">  </span><span data-ccp-props="{"201341983":0,"335559738":360,"335559739":200,"335559740":276}"> </span></h3> <ul> <li>A minimum internet speed of <strong>15 Mb/s </strong>download and <strong>15 Mb/s</strong> upload with <strong>Latency < 120 ms,</strong> internationally</li> <li>A minimum of <strong>8 GB RAM</strong></li> <li><strong>Windows 11</strong> (All editions except Windows S Mode), or macOS 13.0 or newer</li> <li>A <strong>processor with a CPU Mark of at least 9220</strong>, like Intel i5-8400, or stronger (<strong>Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above</strong>)</li> <li>A <strong>GPU with a G3D Rating of 4806</strong>, like GTX 760, or stronger</li> <li>A smartphone u